Assistant Vice President, Middle Market Field Operations

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Operations

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$153,700.00 - $253,700.00

Target Openings

2

What Is the Opportunity?

At Travelers, our Field Operations organization plays a critical role in delivering on our Business Strategy through the execution of operational capabilities . We're investing in transforming the way we deliver on our operations execution and strategies aligned to business outcomes; profitable growth, outstanding customer, agent & employee experience and evolving our operational capabilities. Our AVP Field Operations leadership role is accountable for defining and leading the strategic operations priorities. You will be responsible for defining and implementing these business strategies, working in partnership with Operations and Underwriting teams, to effectively achieve policy service objectives. This role will understand the business landscape, make connections across businesses, generate solutions and ensure the appropriate implementation.

As a member of the leadership team, our AVP Field Operations has three primary responsibilities. First, to direct the account management and services activities for the business and effectively manage all operations and processes associated with policy service activities. Second, to lead Strategic and Change management efforts within the business, transform and continuously improve field operations capabilities to attract, acquire, service, grow and retain commercial accounts; and meet profitability targets and deepen agency relationships while lowering operating costs. Third, deliver on our commitment to our talent through development and coaching, and institute change in our evolving skillsets and expectations. Overall, this role requires the ability to oversee the Operations and ensure the seamless integration, communication and execution of business strategies.

As of the date of this posting, Travelers anticipates that this posting will remain open until 3/20/2026.

What Will You Do?

• Operational Responsibilities:
• Partners with business areas and Business senior leaders to define and execute against our operations strategies.
• Accountable to direct the account management and services activities nationally for the Business. Effectively manage all operations and processes associated with policy service activities (i.e., support business from initial submission and quoting through new business and renewals policy issuance, endorsements and accounting for the policy life cycle).
• Implement and execute performance standards and monitoring of key success measures to achieve targeted business results and service level standards in line with business unit goals.
• Ensure priorities are responsive to marketing, new business, underwriting, servicing and retention decisions.
• Assure all related activities are delivered in a manner consistent with customer service, quality and expense management expectations.
• Strategic and Change Management Responsibilities:
• Lead the development and implementation of strategic and targeted operational initiatives. development/implementation.
• Transform field operations capabilities support to attract, acquire, service, grow and retain small commercial accounts.
• Meet profitability targets and deepen agency relationships while lowering operating costs.
• Collaborate with business centers, offshore partners, marketing and field and home underwriting, and HO management to identify technology opportunities, process changes and training needs, assess quality/performance standards for the account support/services staff.
• Leadership Responsibilities:
• Develop and deliver tactical business planning and monitoring decisions/activities designed to support marketing and underwriting strategies that are consistent with retention goals.