We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.
 

Job Summary 

The Endpoint Engineer will drive strategic initiatives that enhance endpoint infrastructure across all Universal Music Group (UMG) territories. This role focuses on leading cross-functional projects that improve system performance, security, and user experience. The engineer will be responsible for designing, implementing, and optimizing endpoint solutions, managing deployments, and ensuring alignment with enterprise standards. A key aspect of the role includes developing scalable solutions, contributing to enterprise architecture, and mentoring Tier 1 and Tier 2 teams through structured training programs and documentation as well as providing an escalation point for local territories and leads.  

Job Functions 

Key Responsibilities 

• Lead and manage endpoint engineering projects from initiation through delivery, including planning, execution, and post-implementation review.  

• Collaborate with global IT teams to define project scopes, timelines, and deliverables for endpoint infrastructure upgrades and deployments.  

• Develop and maintain technical documentation and training materials to support project rollouts and knowledge transfer.  

• Oversee the deployment and lifecycle management of Windows 11, Office 365, Adobe, and macOS environments.  

• Design and implement policies using JAMF, Intune, and SCCM/MECM to support enterprise-wide configuration and compliance.  

• Analyse telemetry data and system performance to inform project decisions and continuous improvement efforts.  

• Coordinate with vendors and third-party suppliers to ensure timely delivery of project components and services.  

• Manage critical incident response as part of project risk mitigation, including communication and resolution strategies.  

• Contribute to enterprise knowledge management systems by documenting project learnings and technical solutions.  

Job Requirements 

Essential 

• 5+ years of experience leading or contributing to endpoint engineering projects in enterprise environments.  

• Proven ability to manage project timelines, milestones, and deliverables.  

• Strong communication and stakeholder engagement skills across technical and non-technical audiences.  

• Experience with SCCM/MECM, JAMF, Intune, Azure AD (Entra ID), and Windows Autopilot in project contexts.  

• Demonstrated success in deploying and supporting enterprise-grade endpoint solutions.  

• Experience in training and mentoring technical teams as part of project enablement.