Senior Administrative Aide

Department: Rozsa Center for the Performing Arts

Summary

Michigan Technological University's Rozsa Center for the Performing Arts seeks a skilled and dedicated professional who shares our mission to cultivate a vibrant, connected community through events. This role is critical to ensuring smooth ticketing operations, exceptional guest services, and effective student staff leadership year-round. The ideal candidate is passionate about delivering memorable audience experiences, highly organized, and comfortable managing both operations and people. They are self-motivated, stay calm and solution-focused under pressure, and embrace the seasonal rhythms of a performing arts center. If you meet the required qualifications and want to make a meaningful impact as part of a collaborative, mission-driven team, we encourage you to apply.

Responsibilities and Essential Duties

• Manage all aspects of Rozsa ticketing operations, including internal and rental event builds, pricing, holds, reporting, tapper programming, and ticket stock procurement.
  
• Coordinate daily ticketing operations, including walk-up sales, phone orders, online sales troubleshooting, and special requests.
  
• Serve as primary ticketing staff during box office hours and, as needed, at performances.
  
• Provide excellent customer service, serving as the first point of contact for ticketing and general inquiries via phone, email, and in-person.
  
• Maintain and operate the ticketing system; research and implement system upgrades in collaboration with Michigan Tech Central Ticketing Operations.
  
• Recruit and manage school group attendance for Class Acts performances, including outreach to educators, communication about performances, and coordination of seating and accessibility audience logistics.
  
• Oversee concessions operations, including alcohol and food safety compliance, food licensing, and inventory management.
  
• Maintain and operate the concessions point of sale system, including programming, pricing, device updating, etc.
  
• Coordinate procurement related to concessions and concessions equipment needs.
  
• Oversee merchandise plans for Rozsa Presenting Series, including scheduling staff as needed, coordinating with the company point person, and closing out financials post-show.
  
• Hire, train, and directly supervise Guest Services Staff, including students and Guest Services Lead(s).
  
• Schedule and coordinate box office and concessions shifts, and assign
• Guest Services and Front of House event roles in collaboration with the Community Engagement Manager.
  
• Share show-specific ticketing, concessions, and merchandise plans with the Guest Services Lead through Event Work Order notes and additional communications or meetings as needed.
  
• Maintain training guides and procurement documentation.
  
• Manage student payroll tracking for all Rozsa Guest Services shifts.
  
• Prepare and analyze reports on ticketed event sales, concessions, and attendance; oversee all event reporting and work with the Admin Assistant (Finance and Operations) to ensure accurate reconciliation.
  
• Submit all Rozsa student and professional employment forms to HR.
  
• Collaborate with the Community Engagement Manager on accessibility accommodations and front-of-house logistics.
  
• Collaborate with the Community Engagement Manager on accessibility requests and FOH planning
  
• Manage Rozsa Front of House, Concessions, and Rozsa Tickets indices and budgets.
  
• Commit to learning about continuous improvement strategies and applying them to everyday work. Actively engage in University continuous improvement initiatives.
  
• Additional Summer Duties (May-July)  During the summer months, when the Rozsa does not program any of its own events, the above responsibilities will decrease substantially. During that time, this role will:
  
• Build all Rozsa and VPA events for the upcoming season in the ticketing system.
  
• Coordinate presale timelines and test system performance.
  
• Manage rental ticketing builds and serve as the first point of contact for rental clients while the Community and Engagement Manager is off-contract.
  
• Maintain and update documentation for ticketing, concessions, m