Job Description Summary

The Field Service Engineer 1 for BD Pyxis Dispensing Devices is accountable for independently providing efficient and effective field service support to all BD dispensing customers within a given territory in a timely manner, including, but not limited to service and repair, preventative maintenance, calibration, installations, and limited cross-functional support for Sales and Implementation teams.

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

The Field Service Engineer is a remote field-based position with daily travel to our customer locations within the assigned territory. Ideal candidates will reside within a 30-mile radius of where the position is based. Company vehicle provided. 5% overnight travel possible and a valid driver’s license is required.

Accountabilities of The BD Pyxis Field Service Engineer 1 role:

• They will provide remote and on-site technical support for BD Pyxis automated dispensing systems located within hospitals and other healthcare facilities within the region and in accordance with our customer support agreements, best-in-class of DHA/DoD facilities

• Respond to, evaluate, and prioritize work orders; diagnose, service, and resolve issues regarding proprietary hardware and software system components, maintain ownership of the work order, increase issues to the team lead and manager; log, track, and document all work order activity, and be capable of fully supporting all products within the region.

• Implement a preventive maintenance program, provide limited multi-functional support for our Sales and Implementation teams, and other support activities as applicable to the role

• Demonstrate a moderate use of competency and an appropriate ability to solve hardware and software problems

• Provide efficient field services to all BD customers in a timely manner, including but not limited to installations, in-servicing, repair, preventive maintenance, calibration, and sales support

• Maintain proper and accurate small parts inventory for the purpose of service and follow approved policies and procedures for inventory controls

• Provide accurate and timely documentation that details field activity, expenses, time distribution and other information as required

• Continue training and self-development to learn the products and applications of the company for success in the role, advance skillsets, and attend management approved seminars and training sessions to advance to the next level in 2-3 years

• Maintain company assets (car, tools, and inventories) securely and in working order

• Possess and maintain a working knowledge of corporate and service department procedures and policies, including customer complaint handling and Medical Device Reporting.

• Able to work independently and in a team environment, and engage/escalate to team leadership for sophisticated solving and resolution of issues as needed.

Qualifications for the BD Pyxis Field Service Engineer 1 role:

• Associate Degree in Healthcare Technology or other technical field, or 3-5 years of related work experience

• 3-5 years of combination Hardware/Software/IT experience supporting both proprietary and standard applications

• 24x7 on-call experience in a customer-facing/field service environment, required

• Good mechanical, computer, verbal, written, and time management skills, required

• Computer electronics, Windows OS, network experience, required

• Customer Support Certification, a plus

• Prior experience working as a hospital pharmacy technician or in a hospital Bio-Med environment, a plus

• Prior military Bio-Med experience, a plus

• Prior Automated Teller Machine (ATM) experience, a plus

• Must be able to work within defined processes and methodologies with minimal degree of supervision

• Must possess and maintain a valid driver's license and meet BD's auto safety standards.

• Upon hire, must provide proof of and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD