Customer Account Manager

Overview

Eager to join a team where your skills are valued, your growth is nurtured, and your impact is profound? Look no further than Markon, a premier consulting firm deeply dedicated to advancing our nation's most critical missions.

 

At Markon, we don't just offer jobs – we offer opportunities for personal and professional transformation. Empowering our employees to lead, innovate, and excel, we foster an environment where new ideas are not just welcomed but celebrated. As a perennial Washington Post Top Workplace, we prioritize the well-being and success of our team members, ensuring they can bring their best selves to work.

 

Headquartered in Falls Church, Virginia, Markon has garnered national recognition for our unwavering dedication to excellence in serving the intelligence community, as well as federal civilian and defense agencies. Our growing reach extends across 17 states, 116 countries, and 5 continents, where our team of dynamic professionals collaborates to deliver unparalleled program and project management services.

 

Markon values people and the tremendous impact each individual can make – which is why we’re consistently recognized as one of the best places to work in federal government consulting. Here, you can help solve the nation’s most important challenges, surrounded by colleagues who help you grow, advance, and succeed. We are deeply dedicated to what matters – bringing out the best in each other to advance our clients’ missions.Join us and make a meaningful impact.

 

Markon is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Description

Markon is seeking Customer Account Managers to support our Intelligence Customer. 

Responsibilities

• Prepare, review, validate and send billing statements, project plans, and SLAs to customers
• Submit monthly invoices to customers showing spending against their SLAs
• Provide assistance and instructions to customers by answering questions and assisting them in navigating through business and financial processes
• Work closely with Finance when preparing and analyzing SLAs, financial, or billing statements
• Strong written and verbal communication skills including proof reading, writing, developing communications for the customer, creating communication plans, and writing speeches as needed.  
• Run monthly ad hoc financial reports and metrics
• Review and approve timesheets as needed

Qualifications

• Must have an active TS/SCI with Full Scope Poly 
• Strong interpersonal and communication skills
• Basic knowledge of project management principles and concepts
• Knowledge of Fee for Service or Working Capital Fund concepts and business models
• Working knowledge of Government financial processing vehicles (Momentum, SLA Workflow, CAPTURE)
• Ability to interact with customers at all levels of the organization
• Minimum 3+ years experience

 

Salary Range

USD $100,000.00 - USD $120,000.00 /Yr.The Markon pay range for this position is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.