Senior Product Manager

Role Description and Responsibilities

As a member of the Assessment Product team, the Senior Product Manager works closely with the Product Director and with cross functional teams including technology, program management, content, psychometrics, sales, and marketing, to manage the roadmap, product development, and risks on a new assessment product entering the market. The Senior Product Manager has deep knowledge and expertise in assessment literacy and is responsible for fulfilling the overall product vision, ensuring it meets the needs of stakeholders. The Senior Product Manager plays a key role in executing the School Assessment product strategy.

Overall Responsibility

• The Senior Product Manager will be a key leader for the product, responsible for leading team meetings, customer conversations, presenting at conferences, and own the product direction.
• The Senior Product Manager will be responsible for conducting market research on the problems that educators are trying to solve and using this information to recommend future roadmap enhancements. This may include, but isn’t limited to, strategies for creating interactive reporting dashboards, connections to learning resources or incorporating artificial intelligence.  
• The Senior Product Manager will collect user feedback through interviews, focus groups, and surveys, acting as the voice of the customer and representing them throughout the development lifecycle.
• The Senior Product Manager will own managing product feature development and cross-product integrations with internal teams and vendors to ensure that the roadmaps are delivered according to schedule and budget. This includes planning the investment and seeking funding from Pearson leadership.
• The Senior Product Manager will own the relationship with Sales and Marketing so that the product is accurately described in the market and internal stakeholders are trained and proficient in the product purpose, uses, and claims. This role will engage and actively participate in the marketing strategy (e.g., social, webinars, creating, content, etc.).
• The Senior Product Manager will formulate and execute on a customer engagement strategy, including leading customer forums, tracking usage, and supporting implementation teams so that customers have an outstanding onboarding experience.
• The Senior Product Manager will collaborate with the proposal team to create clear and compelling proposal text and inform pricing strategies.
• The Senior Product Manager collaborates across partners, vendors, and internal functional groups to ensure that the specific goals of the product are well understood and executed, and any known gaps are clearly documented and communicated.
• The Senior Product Manager will manage risks associated with product readiness, identifying mitigation strategies in support of on-time delivery.
• Occasional travel will be required.

Specific responsibilities include, but are not limited to, the following.

• Maintain and extend the product roadmap so that work is transparent to all levels of the School Assessment organization.
• Provide leadership in creating the product development schedule(s) and offer solutions when deliverables are at risk.
• Develop the overall product plan including deliverables, milestone dates, and resource needs. Update plan in real time, as needed, and communicate to all internal stakeholders.
• Develop product reporting requirements and write clear acceptance criteria to support all stages of the product life cycle.
• Manage both the specific product and how the product integrates with the software solution.
• With the Product Director, collect evidence to validate the efficacy of the product and specific product features for improving learner outcomes.
• Serve as a voice of the customer by systematically collecting customer feedback and translating it into enhancements.
• Support the creation of new business cases associated with the product.
• Work with Sales and Marketing to ensure that product collateral and documentation is accurate and aligned with the value proposition.
• Collect and manage associated key performance indicators.
• Support implementation and training for successful product use, including leading the creation of guides and videos, both internally and client-facing.
• Other duties and responsibilities may be assigned.

Education and Experience

• A bachelor’s degree is required.
• 8 years product management required.
• 3+ years developing academic assessment or instructional products required.
• Experience using project and product management software preferred.

Skills, Knowledge, and Abilities: