Warranty Booker and Cashier - BMW of Pembroke Pines

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

BMW of Pembroke Pines, a member of the Holman Automotive Group, is seeking a Warranty Administrator to join our Service Department. This role is essential in ensuring accurate and timely processing of warranty claims while maintaining strong communication across departments and with BMW North America.

What You’ll Do:

• Accurately code and book repair orders in accordance with BMW warranty guidelines
• Prepare and submit warranty claims to BMW NA, ensuring all required documentation is complete
• Verify labor times, operations, parts, and sublet pricing for each repair order
• Record and track warranty claims, ensuring corrected amounts are reported to management
• Collaborate with Service Managers, Shop Foremen, Service Advisors, Dispatchers, Parts personnel, Technicians, and BMW NA to resolve claim issues
• Maintain compliance with manufacturer policies and dealership standards

What We’re Looking For:

• High school diploma or equivalent required
• Minimum of 3 years of warranty administration experience in the automotive industry
• Strong leadership and interpersonal skills with a customer-focused mindset
• Excellent organizational skills and attention to detail
• Ability to work independently in a fast-paced, multi-tasking environment
• Clear and effective communication skills

#LI-AK1

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Pay:

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $15.79 - $21.32 USD per hour.

Artificial Intelligence Statement

To maintain the integrity and authenticity of our hiring process, we kindly request that all candidates refrain from using artificial intelligence (AI) tools to generate, assist with, or enhance any part of their application materials (including resum