Customer Account Specialist - Tier 2 (Water Resources)

Job Overview

Processes and monitors fiscal transactions related to Public Utilities Department customer billings and payments.  Audits, analyzes and reconciles revenue and expenditure postings to the department’s general ledger and balances daily account activity including accounts receivable, deposits, loans, PUCR and customer refunds.  Monitors multiple accounting reports to establish when and if customer accounts require adjustments.

Salary

$42,057– $44,160

*Internal rates may vary based on the selected candidate’s current grade

Ideal Candidate

The ideal candidate for this position possesses a minimum of two (2) years of experience using automated billing software, with a strong preference for experience with Oracle Customer Care and Oracle Utilities Cloud Services. They demonstrate proficiency in the accurate and efficient entry and processing of utility billing data and have at least one (1) year of data processing experience. The candidate is skilled in computing and validating usage data and resolving billing exceptions independently with a high degree of accuracy and timeliness.

A working knowledge of applicable County, State, and/or Federal codes, ordinances, and resolutions is essential. The ideal candidate has direct experience with Customer Records Management Systems and a proven ability to manage a varied workload in a fast-paced environment. They are self-disciplined, highly organized, and able to prioritize tasks effectively without direct supervision. This candidate exhibits strong problem-solving abilities, attention to detail, and a commitment to delivering excellent customer service

Click HERE to view our Benefits at a glance

• Generous PTO & Holiday Plan

• Health Plans

• Health Savings Account

• Dental & Vision Plans

• Employee Assistance Program (EAP) 

• Healthcare Flexible Spending Account

• Dependent Care Flexible Spending Account

• Tuition Reimbursement

• Cafeteria Benefit

• Life Insurance

• Short & Long-Term Disability Insurance

Core Competencies

• Customer Commitment - Proactively seeks to understand the needs of the customers and provide the highest standards of service.
• Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
• Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
• Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

Tier 2

Duties and Responsibilities

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

• Supervises and coordinates the processing and monitoring of fiscal transactions related to Public Utilities Department customer billings, payments and accounts.
• Opens and closes daily cash office operations and approves cash custodian cash drawer withdrawals.
• Reconciles daily AIMS balances for Accounts Receivable, Deposits, Loans, PUCR and Customer Refund Payables to AIMS financial transaction activity and reconciles expense and revenue accounts.
• Uploads journal entries into Clerk's Oracle financial system and verifies that AIMS journal entries have been posted by the Clerk to the proper financial period.
• Reviews and analyzes monthly fiscal transactions, identifies issues, and recommends and prepares corrective action.
• Research and resolve issues with the Public Utilities Department’s financial system, AIMS overpayment service agreements on closed accounts, and other account cleanu