Sr. Implementation Manager

Role: Sr. Implementation Manager

 

OPPORTUNITY SUMMARY:

This role offers you the opportunity to showcase your project management expertise and technical skill to make a direct impact at the largest wholesale data center provider in the world. As Sr Implementation Manager, Implementation Services you will assist and provide technical oversight / guidance to local property engineering teams through your project management and task tracking activities. Working cross-functionally with our Data Center Operations, Sales teams, you will coordinate installation of equipment and infrastructure within a data center or colocation environment. It will be your mission to ensure these installations are completed on time, on budget and error-free. If you are eager to work on multiple projects in a dynamic, fast-paced environment, then we look forward to hearing from you.

 

JOB SUMMARY: 

The Sr Implementation Manager, Implementation Services is responsible for managing all projects/Implementations/Service orders/Work Orders etc. throughout the DLR Portfolio.

The position’s primary responsibility is project management of client installations in a data center raised floor environment. This typically includes the installation of racks, electrical distribution, cages, containment systems, and data cable infrastructure. The Sr Implementation Manager, Implementation Services will manage multiple simultaneous projects across several data centers in their region using standard project and construction management best practices to ensure all installations are completed on time, in budget, and error-free

 

 

DUTIES AND RESPONSIBILITIES:

1. Manage the Installations at all facilities to be completed on time or before the committed due date.

• Detail and work with client and Engineering on the technical specifications and requirements
• Work with contractors and suppliers to obtain the best quality execution and the best pricing
• Qualify vendors and implement the company's procurement procedures including tendering projects, using RFPs, purchase orders, and cost tracking templates
• Hold contractors and suppliers to set due dates.
• Continually track the Service Orders to completion.
• Identify and rectify any steps in the process that are delaying installations.
• Attend weekly meetings with all installation managers as assigned
• Work closely with the Solutions Engineers and Sales to insure what is on the order is understood and what we are project managing to
• On our large projects act as the scheduling/technical lead and work closely with Solutions Engineering to ensure the client’s technical requirements are captured and understood. 
• Set real expectations for the project delivery dates
• Conduct on-site staff training on an as needed basis

 

2.     Support the various departments in with material sourcing, pricing and technical specifications. 

• Assist the Solutions Engineering in ensuring the Sales Orders accurately reflect the client requirements
• Work with the Operations teams to ensure they are completing Work Orders in a timely fashion, as well as to lay out timeframes to give to clients when we receive a request.
• Work closely with Facility Engineering, Solutions Engineering, Sales, Construction, Procurement, Provisioning and Finance.
• Manage, direct and coordinate the activities of internal or contracted personnel or third parties who are providing services or performing on-site installations
• Work with Procurement team on ensuring prompt delivery installation materials, including long lead items, for timely completion of work

3.     Provide implementation updates

• Keep clients informed of the installation progress
• Interface with on-site clients as needed to obtain any necessary specifications.
• Attending conference calls and meetings with clients as required.

 

 

REQUIRED QUALIFICATIONS:

 

• College Degree preferably technical (i.e.: Engineering, Tele Com. Computer Science etc.)
• Minimum 10 years of experience in operations, data center construction and/or in the telecommunications/engineering industry.
• Must be detail oriented with excellent communications, interpersonal and oral/written presentation skills.
• Strong multi-tasking abilities
• Must be a self-starter, proactive, flexible, and able to work within and meet deadlines. 
• Expert level knowledge of rack, cage, electrical distribution, and data cable infrastructure
• Expert level knowledge in reading/interpreting constr