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Dispatch Manager
Sampson-Bladen Oil CompanyUnited Statesfull_timeVerifiedPosted 30 Jul 2025
About the role
Job Details
Job Location Waccamaw Transport Company (Main office) - Selma, NCJob Shift DayJob Category ManagementDescription
- Management oversight responsibility for all dispatch personnel activities
- Recruit, hire, and train new employees assigned to this group
- Ensure work coverage is sufficient to provide quality customer service on a continuous basis. This includes monitoring driver absences, and responding as needed to efficiently prevent potential adverse business impact.
- Work closely with GM, Operations Manager and Director of Sales & Business Development to fulfill all customer related service obligations.
- Thoroughly analyze customer trends, critique deficiencies & weaknesses, propose alternatives to improve service
- Identify and act on opportunities to increase revenues, reduce costs and improve profitability
- Meet with senior management as needed to discuss results and offer recommended solutions
- Adhere strictly to guidelines and/or instructions provided by senior management
- Balance ongoing customer delivery demands with available equipment and driver resources in order to maximize income opportunities
- Report customer issues to sales team and assist in resolution
- Monitor customer orders declined and identify specific reasons and offer recommended solutions
- Make sure customer delivery instructions are handled as required and insure sufficient documentation is retained for validation
- Develop high proficiency with vital company programs including dispatch software, in-cab software, tank monitoring software, Microsoft Outlook and Excel
- Maintain targeted inventory levels at all times to avoid product outages and schedule deliveries at price savings whenever possible
- Continually develop and implement improved planning methods, processes, and program enhancements to elevate performance of dispatch functions
- Determine driver and equipment needs and submit all such recommendations to senior management for critique and approval
- Assist and promote driver safety
- Oversee reporting on loads/revenue, hours of service, safety metrics, fleet utilization
- Oversee data management in the dispatch software system
- Oversee driver scheduling and approve or deny all driver requests for time off
- Be familiar with the company financial results
Qualifications
- 4 Year College Degree or
- 5 years of transportation dispatching experience
- Ability to read and interpret documents such as safety rules, operations manual, and written directions.
- Ability to write reports.
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