Home Improvement Financing Contractor Support Representative

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

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Job Description:

At Regions, the Home Improvement Financing Contractor Support Representative is responsible for providing non-sales inbound and outbound telephone support to program sponsors and contractors.

Regions Home Improvement Financing, a division of Regions Bank, engages in strategic partnerships with home-improvement manufacturers, distributors, franchisors, trade groups, and independent contractors to provide Point-of-Sale financing capabilities. This enables these partners to provide homeowners with an additional option to pay for various improvements to their homes, benefitting both the contractor partner and the homeowner.

Primary Responsibilities

• Provides inbound and outbound telephone support for contractors

• Explains processes and procedures of utilizing the loan program

• Advises contractors of the next steps on applications

• Documents conversations with contractors, as well as actions taken

• Serves as a Subject Matter Expert (SME) on processes and procedures

• Serves as a resource to associates with less experience

• Performs audits of the Contractor Support team to ensure accuracy and proper service is provided

• Assists in coaching and retraining of small groups of representatives as needed to further their development

• Performs additional tasks as needed by management

This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

• High School Diploma or GED

• Four (4) years of contractor support, customer service or related experience

Skills and Competencies

• Ability to multi-task and function in a performance driven work environment

• Ability to navigate tasks and complete projects independently as well as in a group setting

• Ability to proactively identify and solve problems

• Excellent oral communication skills and ability to ask thorough questions to aid in the understanding of a situation

• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)

• Strong customer service skills

• Strong leadership abilities

This position is intended to be onsite, now or in the near future. Associates will have regular work hours, including full days in the office three or more days a week.  The manager will set the work schedule for this position, including in-office expectations. 

Schedule of Role:

Monday - Friday, 8:30am - 5:00pm

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$40,000.00 USD

Median:

$48,240.00 USD

Incentive Pay Plans:

This job is not incentive eligible.