Retail Flagship Director

RETAIL FLAGSHIP DIRECTOR | JOB DESCRIPTION  

SUMMARY 

The Retail Flagship Director at Magnolia is responsible for overseeing the operational and financial performance of all Magnolia retail entities, including Magnolia Market, Home, Shops, and Little Shop on Bosque. This role is accountable for driving sales, achieving revenue targets, ensuring operational excellence, and delivering a consistently elevated guest experience across all locations. The Director is also responsible for establishing and maintaining high service standards that reflect Magnolia’s brand values, and for leading the development and execution of training programs that empower retail teams to deliver exceptional service. This includes coaching store leaders, fostering a culture of continuous improvement, and ensuring frontline execution aligns with strategic goals.  This position is based in Waco, Texas, reports to the Executive Vice President of Retail, and has supervisory responsibilities. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Champion Magnolia’s brand experience across all retail entities, ensuring consistent storytelling, visual merchandising, and high-touch guest engagement.* 
• Lead initiatives that elevate the guest experience, including seasonal activations, in-store events, and experiential retail moments. 
• Partner cross-functionally with Marketing, Visual Merchandising, Food & Beverage, and Brand Experience to ensure seamless execution of brand initiatives. 
• Drive revenue and profitability across all retail business units, aligning with the Annual Operating Plan and monthly financial objectives.* 
• Develop and manage budgets, staffing strategies, and operational plans in partnership with Finance and People teams.* 
• Monitor performance metrics, sales analytics, and customer insights to inform strategic decisions and improve results.* 
• Collaborate with Technology and Facilities teams to optimize systems, maintain safety and cleanliness standards, and support operational efficiency. 
• Build and develop high-performing retail teams by fostering a culture of accountability, collaboration, and continuous improvement.* 
• Lead talent development, succession planning, and performance coaching to ensure teams are equipped to deliver on Magnolia’s brand promise and business objectives.* 
• Lead by example, ensuring Magnolia’s mission and values are reflected in every customer interaction and team initiative. 
• Identify and implement innovative retail strategies to drive traffic, conversion, and customer loyalty. 
• Monitor industry trends and competitor activity to maintain Magnolia’s competitive edge. 
• Support retail entities during major events and perform other duties as assigned. 

*Metrics evaluated on Performance Review 

COMPETENCIES 

• Teamwork: Foster a team environment supporting diversity, equity, inclusion, and belonging. Build a team that exemplifies Magnolia cultural and operating values. Lead department to ensure members are engaged and actively contribute. Mentor and develop managers to build a strong team environment. Teach and lead your team in identifying areas of strength and development to maximize team effectiveness. Ensure necessary training and tools are available for the professional development of the team. 
• Critical Thinking: Build and adhere to annual financial plans, metrics, budgets, and resource allocations to meet annual fiscal expectations. Utilize critical thinking and analytical skills to maintain the bottom line. 
• Expertise: Maintain a thorough understanding of your area and