Manager Food & Merchandise Operations

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for 90 years. More information is available at www.msgentertainment.com.

Who are we hiring?

The Manager Food & Merchandise will plan and manage all facets of food, beverage and merchandise operations for all events and daily functions that concern this area to ensure the highest standards are consistently maintained, including company branded merchandise, consignment goods i.e. concerts, family shows, and all concessions sold at the theatre. Implement the monthly physical inventory process, calculate and submit all reconciliation of cash to Finance. Develop all standard operating procedures, assist with Department of Health inspections and budgeting process for all concerts and special events. Oversee and supervise employees; coach and counsel staff regarding best practices in defusing guest issues and incidents as they arise and provide timely responses to those issues. Will actively handle escalated customer issues and offer solutions for guests. Actively participate in the recruitment, selection, training and progressive disciplinary process for all part-time event driven personnel.

What will you do?

• Oversee and supervise employees; Actively participate in the recruitment, selection, training and progressive disciplinary process for part-time event driven personnel to ensure fair, consistent and best practices across department.
• Oversees Scheduling, Time and Attendance and Payroll by actively utilizing company systems i.e. Workforce and Sharepoint.
• Responsible for ensuring the highest level of customer service to our patrons-Ensure all employees are trained, motivated and empowered to maintain high levels of customer satisfaction.
• Coach and counsel staff regarding best practices in defusing guest issues and incidents as they arise and provide timely responses to those issues. Actively handle escalated customer issues and offer solutions for guests.
• During pre-event phase, works with internal/external clients to determine Catering needs and creates Banquet Event Orders to communicate details with the front of house team; collaborates with Event Production department to ensure all non-F&B group details are arranged and communicated appropriately; secures payment for assigned catering events.
• Ensure departmental compliance with SOP’s.
• Advance any venue merchandise information to external consignment artist merchandise representative.
  • Oversee and manage day to day food & merchandise operations related to events at Venue.
  • Manage event reconciliation with artists and all clients.
• Experiment and test food and beverage items to improve per caps. Provide input and support regarding price points of all items sold at the theatre, product offerings should be competitive with leading markets and stay with in partnership guidelines.
• Review inventory methods and controls; minimizing loss and maximize efficiency. Implement monthly physical inventory process and submit to Finance.
• Responsible for inventory and uniform distribution operation at Beacon.
• Partner with Food & Merchandise Directors/Managers in other Venues, as needed.
• Responsible for ongoing Department of Health compliance and maintenance of an “A” grade by upholding company food safety, food handling and sanitation requirements.
• Work closely, stay up to date, and communicate often/thoroughly with the IT Dept regarding internal POS programs.
• Create BEO through Caterease for any catering events.
• Supervision of F&M Supervisors and the F&M part time staff.

What do you need to succeed?

• The ideal candidate will have a minimum of 5-7 ye