Medical Assistant Team Lead -- UPS General Surgery

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Medical Assistant Team Lead -- UPS General Surgery

                        

Location

Dover

                    

Facility

Union Hospital

                     

Department

UPS Reg Surg Specialities-Cleveland Clinic Union Hospital

                      

Job Code

C99898

                     

Shift

Days

                       

Schedule

8:30am-5:00am

                       

Job Summary

                         

Job Details

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.    

Union Hospital offers a wide range of surgical services. Whether a patient requires a minimally invasive procedure or a major surgery, Union Hospital’s surgical teams are dedicated to providing patients with excellent care. Equipped with the latest surgical and monitoring tools, caregivers can perform an array of surgical procedures.   

As a Medical Assistant Team Lead, you are responsible for the daily operations of the General Surgery department. In this role, you will apply both medical and administrative skills to support patients and healthcare staff with scheduling, PTO, template management, ordering supplies, filling office roles, and collaborating with nursing and leadership to ensure the best possible health outcomes. Additionally, you will receive ample opportunities to enhance your skills, gain hands-on experience and explore advanced positions at Cleveland Clinic. 

A caregiver in this position works 8:30 a.m. -- 5:00 p.m.  

A caregiver who excels in this role will:  

• Assist with performing screenings and treatments by gathering and updating information related to health maintenance, identifying medication changes, updating allergy information, collecting specimens, performing tests and documenting patient care.  

• Monitor and communicate changes in patient condition.  

• Maintain equipment, medical supplies and examination areas.  

• Perform administrative/clerical duties, such as filing, reception, scheduling, data entry and patient registration.  

• Collaborate with nursing leadership for department initiatives and outcomes, promote engagement, and assist with team building initiatives and onboarding of new medical assistants and ambulatory clinical technicians. 

• Assist with communication and implementation of best practices within the clinical area. 

• Provide feedback to the Nurse Manager/designee on medical assistants and ambulatory clinical technicians for new hire, mid- year and annual reviews. 

• Coordinate activities including holding huddles, department meetings and day to day staffing coverage for medical assistants and ambulatory clinical technicians. 

• Participate in clinical and departmental meetings and ensure information sharing with other team members. 

• Collaborate with nursing and physician leadership for issues involving clinical decision making. 

Minimum qualifications for the ideal future caregiver include:  

• Graduate from an accredited medical assisting program OR military training as a hospital Corpsman (HM), Combat Medic (68W) or Medical Service Technician (4N0X1). 

• Three years of recent clinical experience as a Medical Assistant.  

• Completion of a clinical externship OR extensive clinical experience. 

• Current demonstrated clinical competency.   

• Basic Life Support (BLS) certification through the American Heart Association (AHA). 

Preferred qualifications for the ideal future caregiver include: 

• American Academy of Medical Assistants (AAMA) certification. 

Our caregivers continue to create the best outcomes for our patients across each of our f