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CUSTOMER SERVICE REPRESENTATIVE 2

Job Location:

Address: I-15 MPI St. George, UT 84790

Posting Details:

Salary: $34,713.54  

Grade: 15

Job Summary:

Under general supervision, CSR 2 will perform a variety of customer service activities at the Ports of Entry/offices that do not require an AZ P.O.S.T certified peace officer. To interpret and communicate the provisions of state and federal motor vehicle codes pertaining to size/weight applicable to ESB Port Operations. May screen and weigh or assist with weighing commercial vehicles. A weight master certification is preferred.

Examine vehicle registrations and other documents to determine authenticity. Issue permits and calculate, collect appropriate fees and taxes, and complete associated cash reconciliations. Is responsible for the security of cash receipts, information, and a wide variety of accountable forms.

Regulates, through permit issuance, domestic and foreign-based commercial vehicle traffic entering and exiting the State. Performs duties that involve continual public contact, which may involve face-to-face contact with irate individuals. The incumbent will be assigned to one of three shifts and may be rotated, as necessary.

A background check is required. Overnight travel may be required.

Job Duties:

Answer various inquiries pertaining to motor vehicle administrative rules, regulations, federal and state statutes, policies, and procedures. Resolves customer issues, problems, and/or concerns. Provides information to representatives of other states' motor carrier entities, transportation personnel, law enforcement agencies, T&R offices, and other governmental entities.

Provides motor carrier customer contact, follow-up, and information referral service relative to the ECD Enforcement programs.

Issues applicable permits, routes over-dimensional loads, and collects appropriate fees and taxes. Reconciles cash receipts and prepares daily deposits. Must identify when enforcement actions are required and refer the problem to an enforcement officer or supervisor. Examines motor carrier vehicle registrations and related documents to determine authenticity.

Prepares appropriate reports per agency and ECD requirements. Communicates pertinent motor carrier size/weight, permit, and other related information through electronic, written, or oral means with peers, supervisors, other agencies including other governmental agencies, and the public. Attends various meetings, conferences, and training sessions.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
*Police Department functions, organization, mission, procedures, objectives, policies, rules, and regulations particularly those applicable to law enforcement.
*Practice of computer applications and software; of Spillman analysis.
* Computer Aided Dispatch (CAD) Records Management System (RMS), Query Analyzer, Livescan, and Armani.
*Federal OSHA, State and County regulations, and policies regarding safe work practices.
*Commercial Vehicle Safety Alliance (CVSA) laws, Arizona Police Officer Standards and Training (AZ Post Rules), EPro/Transport, the Arizona Management System, and all ADOT software is used in the Enforcement Services Bureau (ESB).


Skills in:
*Maintain working relationships with other agency divisions, the public, employees, and contractors.
*Problem solving and conflict resolution, interpersonal and employee relations.
* Strong math, critical thinking, research, and complex analysis
*Decision making; oral and written communication in the preparation of clear concise reports, correspondence and PowerPoint presentations.
*Multi-tasking and time management of multiple sometimes competing priorities and deadlines.
*Google Workspace programs


Ability to:
*Ability to read, comprehend, and interpret detailed, complex written material.
*Conduct research and compile findings; to handle a variety of complex, sensitive, and confidential materials simultaneously.
*Prioritize work assignments and meet deadlines, resolve issues; be tactful but diplomatic.
*Remain professional under stress.
*Work independently without supervision; interact tactfully, persuasively, and effectively, demonstrating sensitivity in dealing with individuals from diverse backgrounds.
*Work cooperatively as part of a team remain calm and focused and adapt quickly to changing priorities.

Selective Preference(s): <