Marketing Manager, Customer & Partner Communications

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. 

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. 

Job Description

We are seeking a highly motivated and strategic Marketing Manager to own and evolve our customer and partner newsletter programs. This role is responsible for delivering timely, engaging, and high-quality content that strengthens relationships, drives awareness, and supports business priorities.

The ideal candidate is a self-starter and exceptional writer who thrives in a fast-paced, cross-functional environment. You will work closely with internal stakeholders across marketing, product, sales, communications, and partnerships to identify compelling stories, manage editorial governance, oversee production and delivery, and measure performance to continuously improve impact.

Key Responsibilities

Newsletter Strategy & Editorial Leadership

• Own the end-to-end strategy, execution, and optimization of customer and partner newsletters

• Establish and manage editorial calendars and editorial boards, ensuring alignment with business priorities, campaigns, and key moments

• Proactively source, curate, and shape timely, relevant, and interesting topics that resonate with diverse audiences

• Ensure all content reflects brand standards, voice, and messaging frameworks

Content Development & Writing Excellence

• Write and edit clear, compelling, and audience centric content, including headlines, feature articles, shortform updates, CTAs, and announcements

• Translate complex ideas into concise, engaging narratives

• Maintain high editorial standards for quality, accuracy, and clarity

Cross Functional Collaboration

• Partner closely with internal stakeholders (product, digital, brand, communications, sales, and partners) to gather inputs and align on priorities

• Act as a trusted content advisor—helping teams refine ideas and elevate storytelling

• Coordinate across teams to ensure smooth intake, approvals, and delivery

Production, Delivery & Operations

• Manage the production workflow from intake through deployment, including timelines, approvals, and final QA

• Oversee newsletter delivery to ensure on time, consistent execution

• Continuously refine processes to improve efficiency, scalability, and quality

Measurement & Optimization

• Own performance measurement, including open rates, clickthrough rates, and engagement.

• Analyze results and apply insights to improve content relevance, structure, cadence, and performance

• Share learnings and recommendations with stakeholders to demonstrate impact and inform future strategy

Basic Qualifications
- Bachelor's degree, or equivalent work experience
- Six or more years of related experience in marketing and marketing strategy with proven ability to deliver results

Preferred Skills/Experience

- 5+ years of experience in marketing, content, communications, or editorial roles

- Exceptional writing, editing, and storytelling skills

- Proven experience managing editorial calendars, newsletters, or owned content channels

- Strong project management skills with the ability to manage multiple priorities and deadlines

- Highly collaborative, with experience working across multiple teams and stakeholders

- Self-starter mindset with a strong sense of ownership and accountability

Detail oriented with a commitment to quality and consistency

- Ability to lead projects and provide marketing that is data-driven, customer-centric, and relevant
- Proven ability to