Director, Operational Effectiveness (Total Leave)

Job Posting End Date: March 09

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: 

• Award-winning culture 

• Inclusion and diversity as a priority 

• Performance Based Incentive Plans

• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability 

• Generous PTO (including paid time to volunteer!) 

• Up to 9.5% 401(k) employer contribution 

• Mental health support 

• Career advancement opportunities 

• Student loan repayment options 

• Tuition reimbursement

• Flexible work environments 

*All the benefits listed above are subject to the terms of their individual Plans.

And that’s just the beginning…  

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today! 

General Summary:

**Existing remote employees are eligible to apply.***

This role will be part of a small multi-disciplinary team driving the design and implementation of our Total Leave operating model. This team is charged with understanding overall customer and market needs and the technology roadmap that will deliver best in class digital customer experiences to determine what the service organization should look like. Ideal candidate will have expertise in absence management operations including a deep understanding of the products, processes, roles, responsibilities, teams, structure, and customer interactions. Strong communication, presentation, project management, and facilitation skills are a must. Preferred candidates will have some experience working to reshape roles, responsibilities, team structures, cross-team processes, and measures of success, as new digital technology is delivered. Some experience with change management planning and execution (e.g., ADKAR) preferred.

This role requires technical skills, analytical skills, and understanding of multiple business areas and functions, balanced with ability to clearly and concisely communicate with management across all levels of the organization.

Principal Duties and Responsibilities

• Deliver measurable and transformative business and operational strategy solutions:
  • In partnership with manager, drive large transformational projects (cross functional teams) for various business areas across the enterprise (UUS and CLA) to design and implement business strategic and operational service model and process changes
  • Research, analyze, and synthesize significant amounts of information to quantify business opportunities and issues to develop strategy and recommendations
  • Develop and implement change management plans
  • Identify, advise and deliver on solutions to complex problems, requiring a high degree of ingenuity, creativity, and innovation.
  • Develop implementation plans and partner with the business to ensure successful implementation
• Continually evaluate and learn new tools, processes or approaches to further improve existing methodologies.
• Establish strong, effective and collaborative partnerships with key business area leaders, project managers and subject matter experts to identify specific business opportunities or to address business needs or problems and help build effective solutions.
• Responsible for championing a cultural change towards a customer centric organization, focused on end to end customer experience, operational excellence, process management, and efficiency, including training managers and employees.
• Perform other duties as assigned.

Job Specifications

• BA/BS strongly preferred or equivalent business experience, MBA preferred.
• 5+years experience in business consulting or a transformation role, to include working with customers.
• Extensive experience managing large, broad cross functional projects.
• Passion for enabling highly effective management and leadership processes and driving organizational change.
• Excellent partnership /collaboration /communication skills/facilitation ski