Product Support Manager (Onsite)

Date Posted:

2026-05-18

Country:

United States of America

Location:

US-FL-MEDLEY-9100 ~ 9120-9124 NW 105th Cir ~ NW 105TH

Position Role Type:

Hybrid

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

We are seeking a Product Support Manager to lead and support our Specialty Seating product line. In this role you will act as the primary liaison between customers, engineering, and production teams to ensure the successful delivery, maintenance, and customer satisfaction of our specialty seating products. This position requires a strong background in aerospace product support, leadership capabilities, and a commitment to driving innovative solutions in a fast-paced environment.

This position may require occasional travel to customer sites or manufacturing facilities.

This position is located onsite in Medley, FL. The role offers a hybrid work arrangement, balancing remote work with in-office collaboration.

What You Will Do

• Serve as the primary point of contact for customers regarding specialty seating product support, providing technical expertise and ensuring superior customer satisfaction

• Develop and implement comprehensive product support strategies to improve reliability, maintainability, and overall product performance

• Collaborate with cross-functional teams, including engineering, manufacturing, and supply chain, to resolve technical issues and ensure timely delivery of solutions

• Monitor product performance metrics and analyze data to identify areas for improvement, implementing corrective actions as necessary

• Lead root cause analysis and failure investigations for product issues, coordinating with internal teams and suppliers to develop and implement corrective actions

• Prepare and deliver technical presentations and reports to customers, leadership, and stakeholders

• Manage customer accounts, including contract reviews, warranty claims, and aftermarket support

• Stay updated on regulatory requirements, ensuring compliance with industry standards and customer specifications

• Drive continuous improvement initiatives to enhance product support processes, tools, and systems

Qualifications You Must Have

• Typically requires a University Degree and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience

• Experience in product support, program management, or a related aerospace field

• Strong knowledge of specialty seating systems or related aerospace products

• Familiarity with regulatory compliance standards (FAA, EASA, etc.) and industry best practices

Qualifications We Prefer

• Experience with Collins Aerospace specialty seating products or similar technologies

• Knowledge of aftermarket support and MRO operations

• Bachelor's degree in Engineering, Business, or a related field

• Proven ability to manage complex projects and customer relationships in a dynamic environment

• Excellent problem-solving, analytical, and decision-making skills

• Strong communication and interpersonal skills, with the ability to work effectively across diverse teams and stakeholders

What We Offer

Some of our competitive benefits package includes:   

• Medical, dental, and vision insurance  

• Three weeks of vacation for newly hired employees  

• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option