IT/OT Technical Analyst (Millsboro, DE)

Job Description

Are you passionate about leveraging technology to drive business success? Join our company, a premier research-intensive biopharmaceutical company, as an IT/OT Business Analyst in our Global Animal Health Manufacturing IT division. In this role, you will be at the forefront of innovative health solutions, advancing the prevention and treatment of diseases in people and animals. If you are eager to make a significant impact and thrive in a dynamic environment, we want to hear from you.

Responsibilities

• Plan, monitor, organize, and oversee IT/OT projects.

• Support and configure software & hardware, ensuring appropriate support for operations and compliance with regulatory, safety, cybersecurity, business continuity, and financial requirements.

• Ensure that implemented manufacturing and lab solutions are aligned with GAHM IT standards and GAHM strategy.

• Facilitate user-centric outcomes in daily operations, projects and product teams, including training and communication on how to use the systems.

• Develop domain expertise in key Manufacturing and Quality business processes, systems, and data.

• Apply standard systems life cycle and other IT processes/methods, practices, and techniques to deliver process integration solutions.

• Ensure the operational stability, maintenance, performance, and compliance of a product or an application in production.

• Act as site Data Steward, ensuring all manufacturing and lab systems are properly maintained in the site Configuration Management Database (CMDB).

Qualifications

Required

• High School Diploma required

• Minimum of 3 years of progressive experience in Information and/or Operational Technology.

• Knowledge of IT Service Management (ITSM) process including Incident, Problem, Change and Configuration Management.

• Ability to adapt to rapidly changing technology and apply it to business needs.

• Strong business acumen, and easy rapport with peers and executives.

• Ability to think out of the box on situation-dependent issues.

• Organizational savvy; leveraging social network to escape hierarchy. Adept at managing relationships across expertise, geography, and culture.

• Open and receptive to listening, and discerning pain points; embraces new ideas, evidence and fosters a collaborative atmosphere.

• Eager to participate in Modernization or Digitization initiatives in Manufacturing Shop Floor with emerging technologies such as IoT.

• Eager to participate in integration and management of Manufacturing Systems in Biopharma.

Preferred

• Experience managing projects.

• Situational analysis and decision-making abilities.

• Ability to engage with equipment vendors and third-party solutions integrators.

• Experience with Systems Development Lifecycle Methodology (SDLC).

• Experience with implementing solutions in GxP regulated environment.

• Understanding of computer networking, including VLANs, Firewall Rules and the Perdue Model.

Professional, Communication & Leadership Competencies:

• Problem-Solving & Analytical Thinking: Ability to diagnose complex issues and devise effective solutions.

• Communication: Strong verbal and written skills to convey technical concepts to non-technical stakeholders.

• Collaboration & Teamwork: Ability to work effectively within cross-functional teams.

• Attention to Detail: Critical for ensuring data accuracy and compliance.

• Adaptability & Continuous Learning: Eagerness to learn new technologies and stay updated on industry trends.

• Customer Focus: Commitment to understanding user needs and enhancing productivity.

• Proactive & Self-Driven: Initiative to identify improvement opportunities and develop solutions.

MSJR

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Required Skills:

Accountability, Availability Management, Change Controls, Communication, Documentations, Incident Management, Management System Development, Problem Management, Quality Assurance (QA), Service Delivery, SLA Management, Software Configurations, Software Development Life Cycle (SDLC), Testing

Preferred Skills:

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