Senior Product Manager, Platform Team

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

 

Primary Responsibilities:

• Develop a deep understanding of the customer your product is meant to serve – know their needs, both spoken and unspoken.
• Demonstrate extreme ownership by digging deep into the details of your products.
• Keep products in your portfolio operating at peak performance by monitoring KPIs and releasing continuous improvements.
• Collaborate with platform architects, engineers, and stakeholders from other teams to deliver solutions that meet the demands of our customers and internal partners.
• Assist in quarterly and annual planning, capacity planning, and work intake processes.
• Partner with engineering leaders to plot platform strategy years in advance, anticipating business needs, technical direction, and user base growth.
• Assist in the management of platform incidents – can jump in provide communications outward if the team is heads down.
• Develop and rally your team members around a shared vision and product strategy.
• Build, compose, and socialize product roadmaps that are aligned with our corporate strategy.
• Own the product lifecycle for your products.
• Present regularly to stakeholders in upper management.
• Collaborate with other teams to ensure product opportunities are valuable to customers, viable for the business, easy to use, and technically feasible.
• Write clear and concise product documents to get buy-in and receive investment to build.
• Build and maintain relationships across multiple departments within the company at various levels from PM to Executive level.
• Pursue product and industry knowledge, identify trends and opportunities, and become a subject matter expert on designated products.

 

Required Skills:

• Thorough understanding of how Internet products work – mobile apps, websites, API’s, server architecture, server processing, relational databases.
• Familiarity with performance metric graphs and alerts.
• Confident in presenting to large groups.
• Proficient at technical writing.
• Open to feedback, hungry to learn.
• Identify the root cause of a problem, or lead others in doing so.
• Lead by influence on your product team and across the organization.
• Inspire your team and rally others behind your vision.
• Develop and drive towards specific goals and KPIs.
• Demonstrated ability to manage your priorities, between multiple products.
• Proven ability to work under pressure to meet deadlines.
• Capable of creating a plan to solve an ambiguous problem.

 

Required Education/Experience

• Undergraduate degree in a related field
• 4+ years of product management experience
• Relevant work experience with defining and delivering consumer products and/or services.
• Ability to lea