The Opportunity:

At Avantor, people are the most important part of our success because they drive our global performance. That is why our Avantor Lab, and Production Services team is a trusted partner in supporting the innovation and growth objectives of labs across the globe.

In this role, you will report to the Area Operations Manager and will work closely with the Avantor’s Lab and Production Services team of over 1,500 on- and off-site expert personnel – and our customers – to perform customized, mission-based lab work and research protocols that help return time back to science.

Benefits:

• First-day benefits include Dental, Vision, and Medical with prescription coverage.

• Healthcare savings, flexible spending & limited purpose flexible spending.

• PTO and short and long-term disability coverage

• Paid parental leave, 401k & 401K Matching, stock purchase options, and more!

What we’re looking for

Education:

• A high school diploma/ GED is required Associate/Bachelor's degree preferred

Experience:

• 2 -3 years of experience working in a GMP or pharmaceutical environment is preferred.

• 2 - 3 years applicable experience in customer services/purchasing/or account management

• A minimum of 1 -2 years of face-to-face customer service experience is required

Collaboration Tool:

• Microsoft Office Suite (Teams, Word, Excel, and Office) experience preferred

Preferred Qualifications:

• Knowledge of Information intermediate digital literacy including Microsoft Office with proficiency in Word and Excel

• Solid understanding and experience in either shipping, inventory, or purchasing

• Excellent Customer Service Skills: displays a professional can do demeanor

• Strong emphasis on safety, quality, and strict adherence to protocols, policies, and procedures.

• Self-management and self-motivation skills, with a forward-thinking approach.

• Effective task prioritization and consistent meeting of deadlines.

How you will thrive and create an impact

Avantor’s Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support. In this role, you will:

• Oversee inventory management tasks involving consumables, chemicals, samples, ensuring precise inventory control. Manage requests, enabling inventory movement on and off-site, and fulfill customer metric reporting needs.

• Supervise slow-moving and inactive inventory, conduct cycle counts, annual physical inventories, and provide related reports.

• Handle purchasing functions encompassing back-order reporting, order entry, expediting, direct factory shipments, 3rd party support, quote management, document control, record maintenance, and resolution of open invoices and pricing issues.

• Coordinates shipping activities, including handling customer material, managing routine issues, operating warehouse equipment, inputting shipping details into computer systems, and conducting equipment inspections.

• Manages hazardous materials, prepares shipping documentation, and meets packaging requirements.

• Analyzes generated data to provide sample metric updates and enhance inventory accuracy.

• Documents and investigates quality events related to manufacturing operations to conduct thorough root-cause analysis, determine corrective action plans, assess product impact, and facilitate remediation.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
 
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills an