Retail Area Manager

Brief Description of Sunnova
Sunnova (NYSE: NOVA) is revolutionizing the energy industry as a leading Energy as a Service (EaaS) provider of solar, battery storage, EV charging, and other energy solutions with customers spanning the U.S. and its territories. Founded in 2012, our goal is to provide homeowners, businesses, and communities with a better energy service at a better price – making clean, renewable energy more accessible, reliable, and affordable. At Sunnova, we believe that our success comes from the diversity and creativity of our people. Our team is made up of forward-thinkers who are passionate about changing the energy industry for the better, and we're looking for like-minded individuals to join us. We encourage our people to push beyond traditional limits and explore new horizons – because only then can we truly transform the world for the better. If you're excited about being a part of the fastest-growing segment of the energy industry, we want you on our team!
The Retail Area Manager Position Sunnova Energy is seeking a Retail Area Manager to manage our retail ambassadors and Sunnova’s retail in-store presence. This position will work closely with our Manager, Retail, our Marketing Manager, Retail, and dealer partners to ensure our retail ambassadors are compliant, delivering desired results and optimal customer experience.  This candidate will manage compliance and performance of over 200+ retail ambassadors (also referred to as “representatives” or “reps”). This position will act as Sunnova’s eyes and ears for our retail in-store experience, visiting store locations frequently, shadowing in-store ambassadors, onboarding/ training new ambassadors, and providing necessary reporting to our dealer partners and internal stakeholders.  While this position is remote, travel to visit store locations is required 25-75% of the time. As the busiest days are Thursday-Sunday, weekends may be required (candidate work week should be Tuesday-Saturday or Wednesday-Sunday).   Retail Area Manager Responsibilities Ensure all in-store representatives are compliant while in store, including required attire, kit materials, badges, etc. Onboard new ambassadors to Sunnova Retail Program, including submitting background checks, compliance training, kit requests, attire/apparel ordering.Manage the required compliance training, ensuring all representatives complete compliance requirements prior to starting. Alert dealer partners if any kits are damaged or need to be replaced.Meet regularly with retail Store Managers and District Managers Lead background check/badging process for our in-store representatives, submitting new badge orders; provide reporting to dealer partners on active representatives and status of badges. Review and analyze NPS survey responses to escalate any negative feedback and provide positive feedback to ambassadorsFrequently visit store locations to shadow and/or train representatives.Host ambassador trainings, rallies, etc. to help increase performance metrics.Assist ambassadors with scheduling platform; ensure all ambassadors are properly recording their time in store.Provide reporting regarding active/badged representatives, representative score cards, mystery shop reporting, NPS reporting and overall individual performanceProvide recommendations to increase sales conversion and reduce cancelations based on various data sources including sales and conversion metrics, consumer survey data, and dealer feedback. Work with the Marketing Manager, Retail to attend and/or host events at the retail store locations. Deliver product training to retail store managers as requested.Manage mystery shopping data, reporting, and escalations. Prioritize the most critical gaps in providing an enjoyable customer experience; provide recommendations to the Marketing Manager, Retail on ways to optimize the in-store experience.Work with Marketing Manager, Retail to launch and manage self-service lead generation in retail locations.   Minimum RequirementsBachelor’s degree with emphasis on marketing, business or related field. 5+ years of marketing or business experience Strong analytical skills Detail oriented  Strong customer focus Strong communication skills Ability to adjust to changing demands and shifting priorities  Experience managing a team, providing support and training Preferred Qualifications·       Knowledge of Salesforce·       5+ years Retail experienceStrong knowledge of Excel ·       Event Marketing experience·       Residential solar energy services experience  Working Conditions·       Remote-office environment·       Travel required 25-75% of the time·       Weekends required Physical Requirements·       Lifting up to 20 lbs. ·       Standing/walking for extended periods of time (at events and/or trainings)  BenefitsSunnova