Hourly Pooled - LMS Specialist Assistant, Applications & Customer Relations

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Thank you for your interest in joining the University of Wyoming. Our community thrives on the contributions of talented and driven individuals who share in our mission, vision, and values. If your expertise and experience align with the goals of our institution, we would be thrilled to hear from you. We encourage you to apply and become a valued member of our vibrant campus community today! 

At the University of Wyoming, we are committed to creating a supportive and enriching workplace. 

JOB TITLE:  

LMS Specialist Assistant

JOB PURPOSE:   

Part time position (12-20 hours/week, maximum 79 hours/month) available to support UW's Learning Management Systems (WyoCourses, WyoGroups, and WyoLearn), course evaluations, and informational web pages. Hours are flexible between 7:30 a.m. and 5:00 p.m., Monday through Friday. We will provide training.

JFNTMP

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Develop and maintain support tool knowledge.
• Process faculty and student requests
• Ensure appropriate access to the Learning Management System.
• Monitor the service desk incoming queue for LMS problems.
• Troubleshoot requests from faculty, staff, and students related to the LMS.
• Create and write documentation regarding processes, policies, and procedures.
• Assist with course evaluations
• Run reports using MS Access and MS Excel
• Update and modify WyoCourses and WyoLearn web pages in Omni CMS

COMPETENCIES: 

• Analysis/Problem Identification
• Collaboration
• Integrity
• Consistency
• Teamwork

MINIMUM QUALIFICATIONS: 

•  Current student at UW
• Good knowledge of MS Access and Excel
• Good knowledge of web page modification

DESIRED QUALIFICATIONS:   

• Provide excellent customer service to faculty, staff, and students by communicating clearly, effectively, and honestly.
• Must be good at active listening and be empathetic to users of the system.
• Good analytical and problem solving capabilities with the ability to communicate complex issues to users of the system. 
• Excellent attention to detail by applying quality standards to all tasks undertaken and ensuring that nothing is overlooked.
• Ability to appropriately handle confidential information.

REQUIRED APPLICATION MATERIALS: 

Complete the online application.  The department additionally requests candidates upload the following document(s) for a complete application: 

1. Cover letter 
2. Resume or C.V. 

WORK LOCATION: 

Remote/Flexible Work: This position is eligible for remote work and/or a flexible work schedule.  

HIRING STATEMENT/EEO:   

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply for a position, please contact us at 307-766-2377 or email jobapps@uwyo.edu.  

ABOUT LARAMIE: 

The University of Wyoming is located in Laramie, a charming town of 30,000 residents nestled in the heart of the Rocky Mountain West. The state of Wyoming continues to invest in its only 4-year university, helping to make it a leader in academics, research, and outreach with state-of-the-art facilities and strong community ties. We invite you to learn more about Laramie by visiting the About Laramie website. 

Located in a high mountain valley near the Colorado border, Laramie offers both outstanding recreational opportunities and close proximity to Colorado’s Front Range and the metropolitan Denver area. Laramie’s beautiful mountain landscape offers outdoor enjoyment in all seasons, with over 300 days of sunshine annually. For more information about the region, please visit http://visitlaramie.org/