Shift Manager - Operations

About Business:

Adani Group: Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large scale infrastructure development in India with O & M practices benchmarked to global standards. With four IG rated businesses, it is the only Infrastructure Investment Grade issuer in India.

Data Centre: Adani Data Centre has rapidly transformed from a nascent initiative to a leading innovator in the data infrastructure ecosystem. In just a few years, we have established ourselves as a key player in the data centre landscape, offering state-of-the-art solutions in areas such as colocation services, cloud integration, and data security. Our commitment to reliability, scalability, and technological excellence has positioned us as a trusted partner for businesses navigating the digital age with confidence.

Job Purpose: Shift Manager Operations will lead and manage the operations team, overseeing the daily activities of the data centre. This role involves developing operational policies, ensuring compliance with standards, and supporting technology implementation, while also managing the operational budget and providing leadership during critical incidents.

The Shift In-Charge is responsible for managing the data center facility operations during their assigned shift, ensuring the smooth functioning of infrastructure, timely issue resolution, adherence to safety and compliance, and coordination with teams and vendors. The role involves proactive monitoring, incident handling, maintenance coordination, and SLA adherence, while working closely with the Site In-Charge to ensure uninterrupted operations.

Key Responsibilities:

1. Shift-Based Operational Management

• Oversee all data center facility operations during the assigned shift.
• Monitor and manage power, cooling, ELV, Safety, security, and critical infrastructure performance.
• Ensure proactive issue identification and resolution to maintain uptime.
• Coordinate with the earlier/next shift team to ensure smooth handover and continuity.
• Report operational status, key events, and concerns to the Site In-Charge.

2. Incident Handling and Issue Resolution

• Act as the first escalation point for any operational or facility-related issues during the shift.
• Preliminary troubleshoot failures in UPS, HVAC, generators, fire suppression systems, and other infrastructure, if vendor to be engaged, raise infrastructure ticket with concerned OEM/Vendor
• Coordinate with Technicians, and vendors for immediate resolution.
• Share communications with respective stakeholders/customers on the incident and provide periodical updates till closure of issue/incident
• Perform preliminary Root Cause Analysis (RCA) and document incidents for further review.
• Escalate major issues to the Site In-Charge and ensure corrective & preventive actions are implemented.

 

 

3. Team Coordination and Supervision

• Manage technicians during the shift.
• Assign tasks, monitor performance, and ensure adherence to shift schedules.
• Conduct shift briefings and ensure all staff are aware of their responsibilities.
• Ensure workforce availability for emergency situations or critical tasks.
• Train on-shift personnel on best practices and safety protocols.

4. Service Level Agreement (SLA) Adherence

• Ensure compliance with SLAs related to uptime, response times, and facility management.
• Monitor performance metrics and take proactive actions to meet SLAs.
• Work with cross functional teams and facility teams to minimize disruptions and downtime.
• Document any SLA breaches and report them to the Site In-Charge with recommended actions.

5. Process Compliance and Documentation

• Adhere to and enforce Standard Operating Procedures (SOPs), EOP’s, MOP’s during the shift.
• Ensure compliance with ITIL frameworks and industry best practices.
• Document all shift activities, incidents, and actions taken in the shift handover.
• Conduct periodic checks to ensure all facility systems are operating within standards.

6. Preventive and Corrective Maintenance Support

• Prepare 52 Week PM Schedule & Ensure