SaaS Client Success Manager

We are looking to expand our Software as a Service (SaaS) team. New Home Star is looking for an internal candidate well-versed in New Home Star's best practices. As a SaaS Client Success Manager, you have the opportunity to share New Home Star’s training and resources with our clients while providing guidance and instruction on how to use them. Your role is crucial, as you will work to maintain current relationships and ensure the renewal of contracts. If you are interested in this role, please apply through New Home Connect. 

Pay Structure & Benefits:

• Annual base salary with bonus opportunities. 
• Paid time off- vacation time, personal days, mental health days, and paid company holidays.
• Access to Medical, Dental, and Vision insurance. Comes with generous company contributions to premiums (subject to all eligibility requirements).
• Options for Health Savings Account with a company contribution or Flexible Spending Account; for medical and dependent care expenses.
• Life Insurance and Short-Term Disability Insurance.
• Employee Assistance Program is available to you and members of your household. The EAP provides resources to help with childcare and elder care, financial and legal assistance, counseling and well-being coaching, and personal and professional development.
• 401(k) retirement plan with a company match on your contributions.
• Student Loan Resources, the ability to control and prioritize your financial wellness with the assistance of Peanut Butter.
• Available Discounts for both your daily and splurge expenses through PerkSpot.

Requirements:

• 5+ years of real estate industry experience is required.
• Located on the East Coast, within a 1.5-hour flight to Florida. 
• Being well-versed in New Home Star best practices is required.
• Sales Leadership experience is required.
• Highly experienced in problem-solving and providing market insight.
• Availability to travel out-of-market on a monthly basis.
• Exceptional presentation skills.
• Proficiency in compiling material and creating training decks. 
• MENSA and LDP graduate is preferred. 

Responsibilities: 

• Tailor training programs to meet the needs and objectives of each organization. 
• Conduct 1-on-1 monthly coaching sessions (in-market or virtual) with builder leadership.
• Provide monthly training module suggestions based on client needs.
• Provide in-person or virtual training to sales team members.
• Motivate sales teams to increase engagement on the NHC portal. 
• Proficient in guiding team members through role-playing exercises. 
• Secure additional training and/or support services in the form of upsells.
• Establish long-term relationships with our partners and ensure the renewal of contracts.
• Create sales agent competitions to increase NHC activity engagement.
• Make monthly in-person visits to builder partners in assigned territory
• Independently facilitate  Sales Kick-off Bootcamps
• Provide guidance to the leadership team on strategies for managing sales associates
• Offer innovative ways for builder’s Sales Managers and Directors to increase traffic and drive sales.