SCN Operations Product and System Specialist (EMX)

As the EmpowerMX Product and System Specialist, here is what you’ll be doing at the core, day to day.

The successful individual will partner with Operations, business stakeholders and IT to administer and analyze work process design, documentation, and flow to improve processes.  This is a technical role within Materials and Operations Teams requiring knowledge of the EmpowerMX system, as well as an ability to partner with various internal and external customers in diverse geographical locations on troubleshooting process and systems impacts driven by business demands.

 

The Service Center Network (SCN) EmpowerMX Product and Systems Specialist provides support for adherence to project schedules, as well as supporting with the day-to-day service requests, systems maintenance and updates. The SCN Data Team serves as a technical point of contact for all Materials and Operations team members across the SCN and assists subject matter experts with ensuring data integrity, testing of system changes, report writing and analyzing data flows for process improvement opportunities.

 

The role is executing change requests, gathering requirements, assisting in development of testing and documenting processes that balance the need for MHIRJ to serve its customers with the need for standardization and efficiency. This position is expected to demonstrate a customer-centric, analytic mindset. 

 

This role may be based in our Tucson, AZ or Bridgeport, WV facility. The individual will perform work in a traditional office environment and commercial airplane hangar. 

 

Examples of Responsibilities:

• Manage user accounts/security, creating and providing access to users outside organization's established IT ticket system. 
• Orchestrate, manage system settings, permissions and configurations to support end users.         
• Responsible for maintaining and updating business intelligence tools, databases, dashboards, systems.
• Responsible for maintaining library of model documents, templates, and other reusable knowledge assets.
• Responsible for generating and preparing standard and custom reports; analyzing and summarizing business and financial data to identify trends, relationships among variables to resolve operations problems for review by managers, internal clients, and other stakeholders.    
• Assist in the development of enterprise architecture performance standards, principles, metrics, mapping operational activities, processes and required procedures.
• Responsible for creating training materials for end users regarding processes, principles, procedures, etc.
• Partner with IT to ensure compliance with change control processes, IT standards, data privacy, and policies.
• Monitor program performance to ensure efficient and problem-free operations.
• Responsible for documenting technical specifications and requirements and providing recommended changes to improve computer and business intelligence systems, information technology reports, dashboards, or other outputs.
• Documents software defects, using a bug tracking system, and report defects or system issues to software developers/third party members and internal/external support teams.
• Assist in the planning and facilitation of as well as responsible for the coordination of product design reviews to understand user challenges, provide input on technical and functional requirements, define future state process maps, product designs, schedules, or potential problems.
• Assist in development of detailed project plans.   
• Assist in ensuring that solutions developed within the organization are aligned to enterprise architecture performance standards, principles, metrics and required procedures.
• Assist in the development of testing routines and procedures that address areas such as database impacts, software scenarios, error or bug retests, and usability.
• Responsible for documenting test procedures to ensure replicability and compliance with standards and maintaining databases of known test defects.
• Responsible for conducting and coordinating testing of software/system updates to ensure that intelligence is consistent with defined needs for end user acceptance and achieves delivery dates.
• Assist in the development of information communication and operations procedures, disseminating information regarding tools, reports, or enhancements.
• Review software documentation to ensure technical accuracy, compliance, or completeness, or to mitigate risks.
• All other duties as assigned.

 

Required Education, Experience and Abilities:

• High School Diploma/GED
• 3+ years’ experience working at an aircraft manufacturer, MRO, or manufacturer of aircraft connectivity products.
• Posses