Safety & Quality Operations Coordinator
St. Charles Health SystemAbout the role
This full-time exempt position comes with a comprehensive benefits package that includes medical, dental, vision, a 403(b) retirement plan, and a generous Earned Time Off (ETO) program.
ST. CHARLES HEALTH SYSTEM
JOB DESCRIPTION
TITLE: Safety & Quality Operations Coordinator
REPORTS TO POSITION: Director, Quality Management
DEPARTMENT: Quality Management
DATE LAST REVIEWED: October 2021
OUR VISION: Creating America’s healthiest community, together
OUR MISSION: In the spirit of love and compassion, better health, better care, better value
OUR VALUES: Accountability, Caring and Teamwork
DEPARTMENT SUMMARY: The Quality Management Department provides essential services to St. Charles Health System (SCHS) including: Quality Improvement support, Accreditation and Licensing expertise, auditing support, Data Abstraction, Data Analysis, Document Library management and support, and Patient Experience program management.
POSITION OVERVIEW: The Safety & Quality Operations Coordinator (SQOC) at St. Charles Health System is responsible for supporting all functions that fall under the Directors of Quality Management (QM), Risk Management & Patient Safety (RMPS), and Safety as well as supporting the Infection Prevention (IP) team. The SQOC manages internal resources and communications by providing project coordination and administrative support to the teams. This position is responsible for office logistics to include scheduling, correspondence, supply ordering, and data entry. This position does not directly manage other caregivers.
ESSENTIAL FUNCTIONS AND DUTIES:
Maintains dashboards, project schedules, issue logs, tasks, org charts, call lists etc. as requested.
Coordinates meetings and project schedules/calendars.
Maintains electronic schedules including coordinating internal and external departmental and project team meetings.
Develops and publishes agendas and meeting minutes as needed.
Proactively identifies potential administrative problems and identifies possible solutions, creates documentation, templates, prepares reports and analyzes data to resolve problems.
Maintains department documentation by using necessary methods and tools.
Develops tools, templates, process improvement/ Lean techniques for Quality & Safety -sponsored efforts.
Works with directors and managers to create and distribute daily, weekly, and monthly reports as requested.
Maintains the Quality & Safety internal site with relevant tools and templates.
Leads knowledge capture upon completion of projects (i.e. identifies learnings, builds/revises templates).
Supports the execution of a master communications calendar for all Quality & Safety-related communications.
Supports the development of Quality & Safety -specific learning and development efforts.
Consistently exhibits behavior and communication support skills that demonstrate the commitment to superior customer service, including quality, care and concern with each and every internal and external customer.
Supports the vision, mission and values of the organization in all respects.
Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
Provides and maintains a safe environment for caregivers, patients and guests.
Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.
May perform additional duties of similar complexity within the organization, as required or assigned.
EDUCATION:
Required: Bachelor’s degree in healthcare administration, business or other related field. Equivalent pr
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s