Key Account Manager - East

At Sonova we value our employees and prioritize their well-being. We believe people do their best and most innovative work in an inclusive environment that provides opportunities for engagement and collaboration across teams while offering flexibility in how work gets done. We designed our work model team by team, empowering teams to customize a working environment that balances individual team needs with business outcomes. By offering work options, we foster more flexible and individualized time management, contribute to a healthy work-life integration, increase employee satisfaction, build meaningful partnerships at work, and calibrate productivity to acknowledge you have a life outside of work. Sonova has chosen a HYBRID WORK MODEL- Customized by team that keeps our employees motivated and engaged.

 

Sonova Values

At Sonova, we come to work every day knowing that continuous innovation across all disciplines, our shared engagement as a team and our responsible approach to all things we do, brings the delight of hearing to millions of people: to hear better, to listen to music, to communicate effortlessly with friends and loved ones, and to fully enjoy life with all its great variety of sounds. In doing so, our shared core values reflect the corporate culture that defines and unites us as a company across all brands and regions.

1. We Care -- We care for our employees, customers and consumers, as well as our shareholders and society.
2. We drive innovation -- We courageously pioneer new ideas and approaches to come up with impactful innovations, to delight customers and consumers.
3. We strive for excellence -- We act with agility. We aim to excel. We are continuously working on improving products, services, processes and skills, to realize growth.
4. We take accountability -- We deliver on our commitments. We take accountability to provide outcomes in agreed quality and time, always acting with integrity.
5. We build the best teams -- We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place.

 

Key Account Manager - East

This role exists to ensure we cultivate and maintain relationships with our most  attractive accounts in the market by positioning ourselves as a strategic partner providing real value to our accounts and implementing critical business initiatives. The Key Account Manager will focus in three critical areas, deepening relationships with our existing customers via our partnership program, driving growth among our top Lyric providers, and cultivating new business within the region.

 

Our Offer to You:

• Improving the quality of life of millions of people suffering from hearing loss
• A challenging and motivating assignment as part of a dynamic team
• Modern mindset and processes, accommodating flexible working conditions
• Opportunities for further responsibilities and support for further training and development
• A company that values diversity and inclusion
• Sonova’s outstanding opportunities and career growth

 

Main Tasks and Responsibilities:

• Execute initiatives to protect and grow our most valuable accounts in the US, and to gain new business from the most attractive targets
• Work closely with partnership program members as a strategic partner in critical areas of business
• Execute key initiatives
• Identify partnership program target accounts
• Create and monitor sales funnel for target accounts
• Complete RKAM certifications and curriculum as assigned
• Engage with key Lyric providers to drive revenue growth and daily wear adoption
• Comply with internal policies and procedures, including documenting customer visits in Salesforce
• Maintain timely and accurate expense reporting in Concur
• Comply with all local, state and federal laws and requirements
• Other duties as assigned
• Success will be measured by:
  • The sales performance of the top  accounts within their geographic area of coverage, as identified as defend / grow / acquire targets
  • The number of partnership program members vs goal
  • The increase in SOW (share of wallet) among members
  • The compliance of program members to their individual commitments
  • Revenue growth within top Lyric accounts
  • Growth among Tartgeted accounts within the region

Travel up to 75% will be required in this role

 

Education and Skillset:

• 5+  years related experience around value added services, business consulting or related field
• Experience in the hearing healthcare industry and/or business consulting preferred
• Action oriented, competitive, develops own talent, drives for results, grit, takes responsibility/accou