Director, Commercial Operations

Position Overview:  

We are seeking a Director, Commercial Operations to set the strategy and direction for commercial processes, systems, and data, ensuring they enable efficient, scalable, and predictable revenue execution. They lead and develop a multi-level operations team, overseeing the design and governance of core workflows such as lead-to-cash, forecasting, and provisioning. The role acts as business owner for key GTM tools, driving adoption, data quality, and continuous process improvement. They also serve as a senior partner to Sales, Revenue Operations, Finance, Product, and Customer Success leadership, aligning on priorities and steering cross-functional initiatives that impact commercial performance. 
 

Key Responsibilities  

• Own the commercial operations strategy and roadmap for the region/portfolio, ensuring processes, systems, and data effectively support revenue and go‑to‑market goals. 

• Lead and develop a multi-level Commercial Operations team, setting priorities, coaching talent, and fostering a high‑performance, continuous‑improvement culture. 

• Design, standardize, and govern core commercial workflows with clear SLAs and controls. 

• Act as business owner for Salesforce and key GTM tools within the scope of Commercial Operations, prioritizing enhancements, overseeing rollouts, and driving adoption and data quality. 

• Define, monitor, and report on commercial KPIs and operational metrics, using insights to identify bottlenecks, optimize productivity, and improve forecast accuracy. 

• Serve as a senior partner to Sales, Revenue Operations, Finance, Product, and Customer Success leadership, aligning on priorities and leading cross‑functional initiatives that impact revenue execution. 

• Drive change management and communication for process and system changes, ensuring field teams are enabled, informed, and supported through training and documentation. 

 

Required Experience/Skills  

• 10+ years’ experience in commercial / sales / revenue operations or similar GTM roles in B2B SaaS/tech, including significant exposure to multi‑region organizations. 

• Proven track record leading and developing multi-level teams, with responsibility for strategy, execution, and change management. 

• Deep, hands‑on expertise with Salesforce and the broader GTM tech stack, acting as business owner/product owner for commercial tools, data, and integrations. 

• Strong process design and optimization skills, with experience standardizing and governing lead‑to‑cash workflows, SLAs, and controls at scale. 

• Advanced analytical and financial acumen, able to define and interpret KPIs, link operational metrics to revenue outcomes, and build data‑backed business cases. 

• Exceptional executive communication and stakeholder management, capable of influencing senior leaders across Sales, RevOps, Finance, Product, and Customer Success and driving cross‑functional alignment. 

U.S pay range $200,000—$217,000 USD

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. 

At Diligent, we're building the future with people who think boldly and move fast.  Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking.  Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity.  The future belongs to those who keep learning, and we are building it together.  At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.

Learn more at diligent.com or follow us o