Bankruptcy Quality Assurance Specialist

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

Primary Function

This position provides quality control, audit oversight and risk identification for the functions performed within the Bankruptcy department. The auditor will work closely with the functional area managers to ensure appropriate review and remediation of defects identified.

Direct Reports

• N/A

Principal Duties

• Assist in identifying operational risks and escalating issues to management.
• Performs reviews of proposed judgment orders pre-filing to ensure accuracy and compliance with state and client regulations.
• Performs reviews of other Bankruptcy related documents to ensure accuracy as needed.
• Regularly enters file level attorney firm discrepancies errors are identified and reviews monthly firm scorecards of highest error rate firms.
• Work with Attorney Network department to develop Performance Improvement Plans when firm quality issues are identified.
• Recommend procedural changes and/or policy updates.
• Identifies trends and potential training opportunities based on quality control oversight.
• Research and review accounts, items, or processes.
• Quality Assurance liaison with functional areas.
• Provides on-site expertise to assist staff with Bankruptcy processing and document related questions specific to the quality oversight review.
• Reviews and identifies areas of opportunity from trends in quality assurance analysis, provides information to management on root cause analysis and trends.
• Assist with generation of error reports and monthly reporting of quality assurance key performance indicators.
• Complete monthly workflow audits.
• Maintain and improve quality results by following standards, identifying, and recommending areas of improvement or additional oversight.
• Compiles daily, weekly, and monthly loan level quality review results and trending.
• Participates in special projects for the department as assigned.
• Performs related duties as assigned by supervisor.

Education and Experience Requirements 

• High school diploma or equivalent, required.
• Bachelor’s degree or equivalent experience, required.
• 3-4 years of mortgage servicing or Bankruptcy experience required.

Knowledge, Skill, and Ability Requirements 

• Detail oriented, excellent organizational skills and ability to handle multiple tasks.
• Able to effectively interact with managers and members of the functional areas including but not limited to Bankruptcy and compliance.
• A self-motivated work style and a strong desire to exceed expectations.
• Excellent written and verbal communication skills.
• Able to work with minimal supervision.
• Ability to meet timelines.
• Must possess excellent attention to detail and problem-solving skills.
• Above average skills in quality and production rates.
• BKFS/LoanSphere experience required.
• Proficiency in Microsoft Office - Outlook and Excel.

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits:

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

• Medical, dental, and vision insurance

• Health Savings Account with employer contribution

• 401(k) Retirement plan with employer match

• Paid Maternity Leave/Parental Bonding Leave

• Pet insurance

• Adoption Assistance

• Tuition rei