Spanish Bilingual Customer Service Representative

This is a remote position.

• Contract type: Independent Contractor
  
• Schedule:40 hours per week or 8 hours per day
  
• Monday - Saturday with Sunday and a week day off 7:00 AM - 4:00 PM or 8:00 AM - 5:00 PM East Orem, UT Time, (8 hours per day/40 hours per week)
  
• 1 hour unpaid lunch
  

• Answer inbound calls and make outbound calls (80% of work is over the phone)
  
• Schedule and reschedule pest control service appointments
  
• Assist with billing information and inquiries
  
• Coordinate with field technicians for various customer-related requests
  
• Respond to customer SMS messages regarding rescheduling
  
• Handle an average of 10-12 calls per hour
  
• Leave voicemails for outbound calls when necessary
  
• Handle customer interactions primarily via phone and SMS
  
• Manage scheduling for pest control services
  
• Provide first-level support for billing queries
  
• Coordinate between customers and field technicians
  

Requirements

• Excellent verbal communication skills
  
• Must know how to speak Spanish​
  
• Ability to speak with a neutral accent
  
• Proficiency in using CRM and dialer software
  
• Minimum of 3 years customer service experience
  
• Capability to work in Mountain Time zone hours
  
• Strong multitasking abilities
  
• Reliable internet connection and computer equipment
  

Benefits

• HMO Coverage for eligible locations
  
• Permanent work-from-home
  
• Immediate hiring
  
• Steady freelance job