Rep Family/Guest Services

Discover Vanderbilt University Medical Center:  Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

Patient & Guest Services 20

Job Summary:

JOB SUMMARY
Provides entrance access screening, and when required, health screening, as well as some basic guest relation functions at designated VUMC patient and visitor entrance doors. Monitor workforce badges and issue authorized visitor badges. Initial greeter of all patients/visitors entering the facility and will provide screening according to VUMC policy/protocols. Continuously observes work area to provide security of entrances, reports suspicious or hazardous situations, and proactively checks for potential safety and security concerns

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KEY RESPONSIBILITIES • Act as the initial greeter for all patients and visitors entering VUMC facilities, handling any protected health information with the utmost confidentiality and discretion • Create and issue visitor ID badges for all family members and authorized visitors, while screening according to VUMC policy and protocol. • Offer assistance to patients and families, such as way finding, parking validation and other basic information regarding VUMC and its services. • Uphold visitation and other applicable policies, procedures, guidelines, and restrictions of VUMC while being respectful and courteous to a diverse audience. • Monitor the environment around them and report any suspicious activity to VUMC Security. • Assist families/visitors in your area during emergency situations such as fire, natural disasters, or an active shooter. • Maintain administration knowledge of the Departmental and Medical Center policies and procedures Disaster Plan • Use trained tactics to assist in controlling, de-escalating patients and visitors Develop rapport with members of the hospital/clinic community as well as surrounding areas. • The responsibilities listed are a general overview of the position and additional duties may be assigned. TECHNICAL CAPABILITIES • Documentation (Intermediate): Ensures that all documentation is complete, accurate, thorough, and compliant. • Critical Thinking (Intermediate): The objective analysis and evaluation of an issue in order to form a judgment. • Customer Service (Intermediate): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs. • Data Entry (Intermediate): The ability to transcribe information from the original source into an electronic system according to written and verbal instructions efficiently and accurately.

Allied health is among the fastest growing occupations in healthcare today. This area can be defined as credentialed professionals who perform supportive, diagnostic, and therapeutic health care services to promote health and prevent disease in a variety of settings.

These areas are crucial to Vanderbilt Health’s reputation for excellence in these areas that has made us a major center for patient referrals from throughout the Mid-South.

Each year, people throughout Tennessee and the southeast choose Vanderbilt Health for their health care because of our leadership in medical science and our dedication to treating patients with dignity and compassion.

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Core Accountabilities:

* Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance. * Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems. * Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job. * Team Interaction: Provides guidance to entry level co-workers.

Core Capabilities :

Supporting Colleagues : Develops Self and Others: Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.- Communicates Effecti