Business Analyst

At IntraFi, we do more than innovate—we empower. Our services help banks provide vital financial access to small businesses, companies, and consumers across the country. With a network of more than 3,000 financial institutions, we help support the institutions that drive our economy, enabling them to fund affordable housing, family farms, and businesses of all sizes. The ability to lend locally strengthens our financial system, and our team plays a direct role in making that possible. It is this greater purpose that brings people to IntraFi and keeps them here.
As the nation’s largest deposit allocation service provider and the inventor of reciprocal deposits, IntraFi has spent over two decades creating dynamic solutions that help financial institutions grow, manage liquidity, and serve their communities. Our impact extends across institutions of all sizes—from community banks to large financial organizations—which enables us to achieve aggressive business growth objectives while helping strengthen the broader financial system. Consistently recognized by American Banker, Washington Post, and Fortune as one of the best places to work, we offer a collaborative, flexible environment where innovation thrives. Join us and be part of a team making a meaningful impact on the industry, on financial institutions, and on the future of financial services.

Your Role

• Your primary role will be to manage the analysis of, and oversee the facilitation required to develop, new services and products, as well as meeting the diverse needs of a growing network of customers. Working with both the development and operations teams, you will help define the tools and strategies used by IT to foster a culture that embraces automation and DevOps processes. At IntraFi, you can have a challenging, impactful career.

Your Responsibilities

• Acting as a liaison between business stakeholders and the Enterprise Application team to accomplish stakeholder initiatives.
• Multitasking in a fast-paced environment performing a variety of tasks from addressing production issues to designing new application/platform enhancements.
• Supporting the Enterprise Applications team in the maintenance and enhancement of enterprise platforms, such as Salesforce and Microsoft SharePoint 365.
• Leveraging commercial or custom software to develop solutions that improve our internal business processes.
• Taking responsibility for the overall application development lifecycle, including ensuring that project deliverables meet or exceed IntraFi’s policies, procedures, and standards.
• Collaborating with team leadership to ensure high-quality software is developed and maintained in an efficient manner.
• Working with top talent in a fast-paced, entrepreneurial environment where automation and technical craftsmanship are a top priority.
• Partnering with and supporting IntraFi’s Operations, Security, and Corporate IT teams to ensure that overall strategic goals are achieved, and a highly collaborative culture of continuous improvement is constantly demonstrated.
• Independently completing functional analysis of new features; documenting functional and system requirements; and producing supporting artifacts, including user stories and acceptance criteria, story maps, data flows, process flows, etc.
• Solving complex business challenges by leveraging existing platform functionality or developing custom solutions, when necessary.
• Ushering feature development from inception to release, continually engaging in the development process through answering questions, providing detail, addressing changes to requirements, and facilitating dialog with stakeholders when issues and challenges are encountered to ensure the end product is delivered as specified.
• Executing incoming support requests in a timely manner.

Required Experience, Skills, and Qualifications

• Experience with, or enthusiasm for learning, artificial intelligence (AI) tools to optimize workflows, problem-solving, and productivity.
• Experience with Agile methodologies, specifically Scrum and Kanban.
• Ability to independently create user stories, manage a product backlog, and ensure that regular backlog grooming is effectively performed.
• 2-5 years of professional experience as a business analyst.
• Exceptional written and oral skills sufficient to communicate effectively with nontechnical and technical business clients and teams.
• Excellent analytical and problem-solving skills.
• Outstanding customer and interpersonal skills.
• Proactive. Self-directed.
• Able to manage a cross-functional team of varied technical skill sets.
• Work independently or within a group of people as the situation requires.
• Willingness to learn.
• Experience with writing SQL queries required. Experience