Director Clinical Services - Inpatient

The Director of Clinical Services (DCS)directs and coordinates clinical services in inpatient and outpatient programs. He/She ensures the clinical staff receives appropriate clinical supervision, training, and assures quality patient care for all patients admitted to the service and provides direct patient care as needed. The DCS facilitates connection with the community to create a continuum of care and assures utilization of services. He/She also facilitates the continuum of care with Rogers Services.

Job Duties & Responsibilities:
 

Oversee Rogers Behavioral Health clinical staff performance in providing treatment services.

• Ensure clinical protocol implementation in all programs at clinic and inpatient units.
• Provide supervision and promote the professional development of clinical staff working with patients.
• Ensure the clinical staff receives appropriate clinical supervision.
• Conduct fidelity monitoring with clinical staff.
• Review admission screens when assigned.
• Supervise and train master’s prepared Outpatient Supervisor, when applicable.
• Ensure proper follow up on patient care audits.
• Participate in staffings as needed and provide recommendations regarding treatment and discharge planning of patients.
• Maintain and assure consistent service delivery for patients according to the established standards of care.
• Develop program materials in conjunction with the Chief Clinical Officer or designee and other content experts; i.e., handouts, fact sheets, manuals.
• Participate in supervision sessions as needed with the Chief Clinical Officer or designee and communicate with the Clinic Director or Inpatient Clinical Operations Manager(s) on an ongoing basis regarding clinical issues.
• Conduct formal training within areas of expertise as relevant to clinical care and best practice.
• Offer ongoing training, support and coaching to staff members less familiar with the specialized areas of treatment or protocols developed as part of the Rogers Improvement System.
• Responsible for oversight and completion of treatment plans.
   

Oversee Clinical Services for inpatient, partial and intensive outpatient levels of care.

• Coach and mentor clinical staff to facilitate professional growth and competence.
• Assist managers in establishing individual goals that are consistent with the mission of Rogers Behavioral Health (RBH).
• Promote a team environment by example and by problem-solving workload dilemmas.
• Interact with employees in a sensitive, positive manner.
• Understand and utilize policies and procedures manual.
• In coordination with manager, Involve the Human Resource Business Partner (HRBP) in any employee-related situation and initiate disciplinary process as needed.
• Establish regular meetings to provide timely communication and problem resolution.
• Perform employee evaluations timely.
• Display good clinical judgment and the use of good, critical thinking skills on the inpatient units, when possible, in an effort to promote clinical excellence.
• Assume the manager role on the inpatient units in a clinical capacity as needed.
• Assist managers as needed to effectively recruit and train staff according to accurate and current job descriptions.
• Assure that the competency of the clinical staff meets the established standards.
   

In collaboration with the Managers, COO and CCO

• Assist in the development of an orientation and in-service plan to attract and retain staff.
• Develop performance standards by which each staff can be measured.
• Develop competency measures within each clinical area.
• Develop and maintain job descriptions.
• Incorporate job description criteria into performance evaluation tool.
   

Work collaboratively with clinical program managers and medical staff to create an annual plan for each clinical program that:

• evaluates the clinical program structure, productivity and effectiveness;
• includes clinical development goals;
• addresses space/physical plant needs/issues;
• assures financial viability;
• meets all Joint Commission, state and federal standards; and
• emphasizes training, clinical competence, and values customer services.
   

Facilitate the use of a continuum of care to best support treatment outcomes.

• Assure clinical staff are utilizing levels of care within the Rogers system.
• Assure the development of continuum with community agencies.
• Serve as a liaison between assigned programs and to programs within the community.
• Provide training to clinical staff to orient to levels of care and strategies to improve follow-up care by patients.
   

Docu