Administrative Director, Nursing, Care Management

Department Overview

The Administrative Director of Care Management provides strategic and operational leadership to ensure the provision of high quality, safe healthcare and customer service to patients and families in need of Care Management services. The Administrative Director will partner with hospital and health system leadership, OHSU Healthcare staff, community members and other stakeholders to identify opportunities for operational success.

The Administrative Director is responsible for the provision of administrative care management services in support of the teaching, research, patient care, outreach, and public service missions of the University. Specifically, the Administrative Director will provide operational development, direction, supervision and administration which includes: Nurse Case Management, Utilization Management, Social Work, Transitional Care Programs and the Partnership Project, The Administrative Director has the primary responsibility for the staff and programs which support patient transitions of care to ensure safe discharges and post-acute care placements. Further, ensures that OHSU meets all regulatory and accreditation requirements related to patient classification, utilization management, and discharge planning. The Administrative Director is a resource in the development of and effective use of population management methodologies, value-based reimbursement models, care coordination strategies, transdisciplinary coordination of care efforts, complex case coordination, and effective post-acute care partnerships. The director is a key stakeholder in advancing OHSU performance regarding length of stay, capacity management and readmission rates. The Administrative Director works collaboratively with the Clinical Resource Management Committee and the Executive Leadership Team of OHSU Healthcare in the determination and implementation of strategies and tactics for the Care Management Department that are in alignment and support regulatory requirements.

The Administrative Director manages the Care Management Department on behalf of multiple stakeholders. Accordingly, the director is accountable to, and takes direction from the Chief Nursing Executive and Executive Leadership Team of OHSU Healthcare.

Function/Duties of Position

STRATEGIC PLANNING

• Develops a division strategic plan that reflects the organization’s strategic plan and nursing’s vision
• Analyzes data to determine performance initiative priorities that improve care delivery modes for care management services.
• Leads the formulation of goals, objectives, and specific strategies related to organizational, nursing and division level priorities.
• Establishes realistic and measureable goals based on organizational and nursing strategic plan in collaboration with leaders, staff and other stakeholders.
• Distributes leadership to achieve strategic targets.
• Leads the implementation of interventions to meet organizational and division-level goals.
• Develops strategies to communicate, implement, and evaluate the division’s strategic plan.
• Evaluates the stability and achievement of meeting strategic goals and advise on next priority strategic initiatives.

OPERATIONAL LEADERSHIP

• Leads the evolution of the division; uses systems and complexity theory to maximize the division’s capability to achieve high reliability, and create innovative solutions that result in excellent performance outcomes.
• Leads to enhance healthcare and, ultimately patient care through interdisciplinary activities, such as education, consultation, management, technological development, or research opportunities.
• Develops and expands the team’s intellectual capacity through mentoring and opportunities for professional growth and development.
• Directs cross-functional teams to leverage experience, cultivate knowledge and improve practice.
• Work collaboratively with Department Medical Directors and other organizational leaders to identify LOS, capacity management and readmission rate opportunities
• Collaborates with the interprofessional team to promote the continuity of services across settings.
• Evaluates the systems to determine the optimal care model, and directs the team to envision and implement the model.
• Evaluates leader competency, intervenes to optimize performance and
• Ensures the care environment supports the provision of safe quality care, and a work place that promotes shared decision-making, accountability, autonomy and engagement.
• Promotes and practices patient/family advocacy.
• Effectively communicates plans and decisions to leadership, staff and other stakeholders.
• Understands one’s own style of leadership and decision-making, and the role of beliefs, values, and in