Revenue Operations Manager

Smartcat is the operating system for the global translation industry. Our team believes that the world is becoming ever-more connected and interdependent. The borders that have prevented people from trading, working together, and exchanging knowledge and innovative ideas have eroded over time. This is the future that we want to live in. Our mission is to speed up the pace at which this happens by building the world’s best Language Delivery Platform™. We don’t believe automation will render language professionals obsolete. Instead, we place powerful software into the hands of the millions of people working to globalize their industries, plug them into our global supply network, and enable continuous delivery of multilingual content. We are well on our way, with thousands of customers and 500,000+ freelancers translating together on Smartcat.

Your Mission

We are seeking a highly analytical Revenue Operations Manager to join our team. This role will be focussed on our Customer Success and Expansion Sales, and is the owner of the systems and processes for analyzing, tracking targets and optimizing the sales funnels, forecasting and reporting, to drive Smartcat’s Existing Business growth. This role will report to the VP of Revenue Operations.

Because of the focus on expansion sales, you will collaborate daily with the Director of Account Management, but stay closely aligned with the Marketing, SDR, and New Business teams, making it a smooth interconnected customer experience.

Responsibilities

• Territories and portfolio planning in alignment with GTM  teams
• Lead routing for existing accounts (we use Hubspot, Chilipiper and Drift)
• Owns models and execution on Quarterly and weekly Forecasting
• Opportunity management and implementation
• Lead enriching
• Headcount modelling
• Compensation design, tracking and payouts
• Handover process between pre-and-post sales teams, as well as expansion sales

Qualifications

• Bachelor's degree
• Proven experience in an analytical role in a B2B SaaS company
• Proficiency in Excel or Google Sheets
• Experience and expertise with HubSpot is required
• Experience with lead generation and data tools such as Chilipiper, Zoominfo, are a plus 
• Strong analytical skills with the ability to interpret complex data sets and derive actionable insights
• Excellent problem-solving skills with a detail-oriented and proactive approach
• Strong communication skills to present findings and recommendations to stakeholders at various levels
• Ability to work in a fast-paced environment and manage multiple projects simultaneously

Why joining Smartcat might be your best move so far

• The ongoing rise of the content economy is causing a massive shift in the language industry. All today’s megatrends — big data, artificial intelligence, machine learning — are converging in it at lightning speed. Smartcat’s disruptive business model taps into this $50b industry with a market network where buyers and suppliers connect, collaborate, and leverage our free-to-use workflow SaaS. The next decade will be the era of market networks and reinventing the $10 trillion service economy, and we’re pioneering this global transformation in all things language-relate.
• You will enjoy building with us. You will drive changes in how an old-fashioned global language industry operates while improving how hundreds of thousands of people work and millions of people exchange knowledge and ideas worldwide.
• While the language industry is big and fragmented enough to keep us busy building a billion-dollar company in the next few years, we are already seeing how the platform naturally expands to adjacent language and content-related verticals, expanding our TAM and making our journey even more exciting.
• We are a global team of 150+ enthusiastic people. We have been fully remote since 2020, with some locations populated with more “Smartcatters” than others, such as Boston, NYC, SF, the Bay Area, London, Lisbon, and Yerevan.  We strive to grow aggressively, but we also preserve our high performance, engagement, and open feedback culture. As diverse as we are, we love working and having fun together, and we’re sure you’ll love working with us too. 
• Smartcat is backed by Matrix Partners, FJ Labs, and other top VC firms focusing on SaaS and marketplace startups (you might recognize names like HubSpot, Zendesk, Uber, Stripe, RigUp, and Quora in their portfolios). This helps us innovate at a fast pace and learn from top professionals in ot