Temporary Work Assignment Director, Corporate Card Benefits

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

American Express Global Commercial Services (GCS) is dedicated to the success of businesses big and small with the vision to be essential to our customers’ businesses every day. Within GCS, the Corporate Card products team designs and operates the corporate-liability Card products that are offered to medium, large and global businesses. These Cards come with best-in-class travel benefits, some executed with the help of partners, as well as B2B-focused benefits that help customize Card programs to clients.

The Director of Corporate Card Benefits is responsible for managing and growing the suite of embedded benefits on Corporate Cards. This leader is the primary point of contact for proprietary enterprise benefits such as Centurion Lounge access and partner benefits such as Uber and Hilton. They will lead the operation of existing benefits, the design of new ones, and serve as the liaison to benefit partners.

This is a Temporary Work Assignment that will run for 6 months. 

The Director of Corporate Card Benefits will:

• Lead a high-performing team of colleagues 
• Own the strategic vision and priorities for Corporate Card embedded benefits, working in close partnership with leaders in Card Product, Pricing, New Product Development, Business Development, Strategic Partnerships, and Tech – these may include new partner benefits, access to experiential benefits, and more
• Compose partner-facing pitches and performance reviews, and represent the Corporate Card business in interactions with key partners
• Submit and rank Corporate Card Benefits technology investments, and collaborate with Finance and Analytics on cost-benefit analyses
• Guide project management to introduce new benefits, notify Card clients, and execute go-to-market plans
• Govern the risk measurement and controls for the benefits owned by the team, and spearhead customer servicing strategy and issue resolution

Qualifications:

• Proven people leader with ability to crystallize goals for direct reports, and inspire teamwork
• Customer-first mentality with previous experience in Card benefits – or relevant parallel experience in user experience design, software features development, partnership management, etc.
• Operations mindset and appetite for multi-platform processes; curiosity to learn and improve these
• Flexible, creative problem-solver who puts structure around complex issues
• Communication excellence, both visual/written and verbal; executive presence and comfort in front of audiences of all levels of seniority, both internal and external to American Express
• Facilit