Senior Director, Strategic Customers and Enablement Team Lead

ROLE SUMMARY

The Sr. Director, Strategic Customers and Enablement Team Lead is an integral member of the US Primary Care Key Account Management Leadership Team with multiple distinct and unique areas of accountability.  1) This individual and the team they manage will lead the strategic, analytical, and operational vision for to the Primary Care Key Account Management organization with a focus on commercial excellence, partner collaboration, and effectiveness.   2) The Senior Director will also provide leadership to a team of senior customers facing national key account directors (NKADs) responsible for achieving the Primary Care business unit goals with their aligned national level strategic customers.  This leader will align with the VP, US Key Account Management Lead to ensure effective development and execution of the strategic operating plan and business unit priorities.  The position will report to the VP, Primary Care Key Account Management Lead.   The leader must strictly abide by all Pfizer policies, Pfizer Code of Conduct, Corporate Integrity, and all applicable government regulations.

KEY ROLE DIMENSIONS

The selected candidate will lead a team of 6 direct reports inclusive of two internally focused enablement directors and three senior national key account directors (NKADs).  The roles responsibilities are wide to include responsibility for development of US Primary Care national key account management organizational strategy, the leadership of all enabling support (Enablement Directors, CFC BT platforms, CFC compliance and meeting planning, enablement team coordinator, etc.), as well as the leadership of the national key account customer facing team.  This position serves as the link between our Pfizer HQ partners and customer facing team leads and will actively lead our efforts identifying, prioritizing, and coordinating high impact efforts and developing action plans as appropriate.  The Senior Director will be a key partner with the VP, US Key Account Management lead and other senior leaders to maximize efficiency and effectiveness of the organization, coordinating with all relevant stakeholders to gain alignment and engage as an active member of the CEP leadership team. 

ROLE RESPONSIBILITIES

The Senior Director, Strategic Customer and Enablement Team Lead will work with individually and with others to achieve the following:

Strategic Insights

• Generate insights on the business that informs the priorities for the organization. Leads all strategic operational and portfolio activities across the U.S. PCP KAM Organization.
• Responsible for overseeing, organizing, and facilitating all cross-brand operational matters, including the commercial business perspectives on compensation, national/POA meetings, training, compliance, and BT, as well as other operational areas.
• Leads Account Enablement Directors regarding operations training and meeting planning in the development of POA/National Meetings including liaising with all brand teams, vendors, Meeting Planning and US KAM leadership team to determine agenda, logistics and pull-through.
• Engage, understand, and partner with prioritized national customers and stakeholders meet customer needs and to create net revenue for Pfizer.  
• Assess and understand the medium/long-term healthcare issues and customer drivers shaping account activity including policy implications
• Identify and share lessons learned from successes and failure with U.S. Leadership and cross functional partners to shape ongoing business unit strategy

Commercial Priorities

• Lead and develop a team of 6 direct reports (2 enablement directors),  (3 National Account Directors) and one regional coordinator  
• Responsibilities are unique and diverse; Inclusive of leading organizational strategy, leading internal enablement team as well as senior customer facing NKAD colleagues focused on strategic national customers to deliver business unit goals.  Focused on am executional time horizon of 1-3 years
• Lead enablement directors to support on-boarding of new KAMs as it relates to all account management specific platforms, local coordination, communication and pull-through on account projects
• Lead national key account directors (NKAD) to deliver targeted business outcomes for primary care portfolio across a complex set of customer channels (national health systems and member organizations)
• Effectively manage the performance and development of the team of National Key Account Directors, providing clear direction, prioritization, coaching, and development feedback.  Conducts business reviews and sets challenging performance objectives.
• Leads and manages projects across functional teams to include but are not limited to marketing, sales leadership, access, commercial effective