Sr. Type Success Manager

Are you our “TYPE”?

Named "One of the Most Innovative Companies in Design'' by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more. Monotype specializes in the design, development, licensing, and management of typefaces and font technologies for the world’s biggest global brands and individual creative professionals, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences. 

Want to learn more about who we are, what we do, and how you can become part of our team of over 1,000 talented employees across the globe? Visit us at www.monotype.com.

The Senior Type Success Manager serves as the operational excellence expert and brand compliance guardian within Monotype's Creative Type Services offering. This role ensures clients achieve maximum value from their typography investments while maintaining complete governance and compliance. As part of the Creative Services team, you will focus on platform mastery, compliance assurance, and regular brand auditing, working alongside the Account Type Director to deliver seamless operational support.

What You'll Be Doing:

Platform Administration & User Management

• Manage comprehensive font platform administration ensuring optimal performance and accessibility

• Execute user onboarding, training, and ongoing platform support across client organizations

• Provide day-to-day operational support and technical issue resolution

• Maintain platform configurations and user permissions aligned with brand requirements

Compliance Monitoring & Reporting

• Conduct proactive compliance monitoring across client typography usage

• Generate regular compliance reports and dashboards for stakeholders

• Monitor font licensing adherence and identify potential compliance risks

• Execute production font reporting and Brand & License Protection services

Regular Brand Audits & Assessments

• Conduct scheduled comprehensive brand audits across digital and key physical touchpoints

• Assess typography consistency and brand guideline adherence

• Document audit findings and provide actionable recommendations

• Track improvement progress and maintain audit reporting schedules

Policy Implementation & Training

• Implement font policies and governance frameworks developed through strategic advisory

• Deliver training sessions to internal teams and key stakeholders on typography best practices

• Ensure policy compliance across client organization and key partners

What We're Looking For:

• Proven experience in customer success, account management, or operational roles within creative/brand environments

• Ideal but we can offer training - background in asset management

• Ideally, experience with font licensing, brand compliance, or creative asset preferred

• Familiarity with design tools and platforms (Adobe Creative Cloud, Figma)

• Exceptional organizational skills with ability to manage multiple complex client operations simultaneously

• Detail-oriented approach with strong process-driven mindset

• Excellent problem-solving abilities with proactive issue identification skills

• Strong technical aptitude for learning and mastering typography platforms and tools

• Outstanding written and verbal communication skills

• Ability to translate complex technical concepts into clear operational guidance

• Collaborative team player who works effectively across departments

• Client-focused mindset with commitment to operational excellence

• Self-driven and proactive with strong accountability for client success

Success Metrics:

• Client satisfaction scores and retention rates

• Brand compliance audit results

• Platform utilization optimization

• Operational efficiency and issue resolution times

• Support of Account Type Director revenue growth initiatives

What’s in it for you:

• Extensive development and training offerings.  

• Highly engaged Events Commit