Client Partner

Say hello to opportunities.

 It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. 

RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions. 

This is where you and your skills come in. We’re currently looking for: The Professional Services (PS) Client Partner is a key member of the RingCentral PS sales team having primary responsibility for providing pre and post sales professional services support for the RingCentral portfolio. Directly contacts all levels of management on the customer accounts including the executive management team (CEO, CTO, COO, CIO, etc.) Identifies key customer requirements and presents RingCentral solutions that meet those requirements.

Job Duties: 

• Lead and oversee approval for scoping, planning, cost estimating, and pricing of consulting projects. This includes statement of work development and risk assessment, including but not limited to defining goals and objectives, identifying and documenting client requirements, resource requirements, project budget, project risks, and the translation of the client's business requirements into specific deliverables

• Establish and grow a productive relationship with the Sales Team to ensure achievement of team goals in new customer acquisition and customer retention.

• Provide accurate forecasts of Professional Services bookings and revenue on a monthly basis.

• Provide management reporting on sales pipeline and project portfolio regarding schedule fidelity, adherence to budget, partner concern of issues

• Identify sales opportunities and lead PS pre-sales planning, project pricing, bid review, and presentation of sales proposals

Provide engagement oversight for project portfolio:

• Run day-to-day relationships with client stakeholders and resolution of all issues

• Direct and indirect management, coaching, and skills development of PS pre and post sales delivery consultants

• Transfer industry, technical, and product knowledge to customers.

• Keep up-to-date on relevant competitive solutions, products and services.

Qualifications:

• Bachelor or Master's (preferred) degree in a technical or business field

• At least 5-7 years' experience in selling and delivering consulting services (background in selling and delivering consulting services should be extensive and allow for examples of engagements where you were the primary leader of solution sales of more than $500,000 per account)

• Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Voice, Video, Mobile Communications, Fixed Mobile Convergence

• VoIP, Mobile, or IMS Network Architectures (including experience with all VoIP network elements – Soft Switch, MGW, MGC, SBC, CPE, etc)

• Strong understanding of VoIP and data networking protocols including: SIP, MGCP, RTP, IMS, HTTP/S, XML, SMTP, SNMP, SSH, etc.

• Understanding of customer communications requirements for enterprise business markets.

• Demonstrated ability in developing proposals, crafting value propositions, and selling up to seven figure consulting engagements

Effective engagement estimation capabilities:

• A track record of delivering engagement oversight resulting in on-time, on-budget delivery of contracted services

• Shown ability to sell follow-on service engagements to existing clients

• Ability to travel frequently (up to 25%) within assigned geography

• Pre-Sales quota carrying experience required.

• Strong telecommunications background (with telephony and Soft Switch emphasis preferred).

• RingCentral product experience and/or relevant e