Customer Relations Agent

<h3>Company Description</h3><p><strong>About Teya</strong><br/> Teya exists to make sure that every small and growing business in Europe has the opportunity to thrive. We want to become Europe’s go-to software solution for these businesses, simplifying their every day and helping them reconnect with the joy of running their business. Teya was born in 2019 and is home to over 2,000 employees in 15+ countries. We've built a fast-paced, energetic, and innovative environment that is dedicated to bringing the best solutions to customers.</p><h3>Job Description</h3><p><strong>Your Team</strong><br/> You will be part of our <strong>Customer Operations Team</strong> in Prague. A strong and talented team whose goal is to make small merchants feel big by providing them with the best possible support. They assist our merchants through all communication channels to educate them about our products and resolve their requests. They always listen to the customer and make sure that their feedback is acted upon. </p><p><strong>Your Mission</strong><br/> Your goal is to support our merchants, the centre of everything we do. We want you to consistently exceed their expectations and make them feel cared for as they never have before. You will be assisting our merchants using various communication channels (such as phone, email, and online chat). You will become the voice of our customers, and your feedback and suggestions will be key in driving developments in other teams!</p><ul></ul><h3>Qualifications</h3><p><strong>Your Story</strong><br/> You are eager to learn and grow with us, as well as contribute with your own expertise to meet our customers’ needs. You love helping others and are willing to go the extra mile for our customers. You have strong communication skills and are fluent in Czech and English.</p><ul><li>You're fixated on the customer and everything we can do to serve them;</li><li>Confident in communication and interpersonal skills;</li><li>Fiercely competitive and relentless when it comes to goals and targets;</li><li>Eager to learn and improve every day: you have great energy and passion for what you do;</li><li>Spontaneous and certain in your ability to overcome obstacles;</li><li>Previous experience in a similar role is desired but not mandatory;</li></ul><p>The best part about you is that you have a gift for quickly finding common ground with every type of person!</p><h3>Additional Information</h3><p><strong>The Perks </strong></p><ul><li><strong>26 days</strong> of Annual leave, home office, sick days</li><li><strong>Universal Stock Option Plan</strong> (USOP) from your first day - Company stocks for <strong>every year</strong> you have been with us.</li><li>Allowance for <strong>self-development courses</strong></li><li><strong>Benefit Plus Cafeteria</strong></li><li>Free Mobile tariff</li><li>Frequent team events &amp; activities in the office and outside</li><li>Possibility to travel to other offices around Europe</li><li>Office fruits and speciality coffee every day</li><li>Friendly, comfortable and informal office environment</li><li>Flexible working hours as long as it suits you and your team</li></ul>