About the role
Take a step forward and let Edenred surprise you.
Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.
We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.
Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.
Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.
We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.
: We offer 100% company-paid medical and dental coverage for employee-only plans, life insurance, AD&D insurance, and long-term and short-term disability.
: Vision, Critical Illness, Hospital Indemnity, Flexible Spending Account, and Accident.
: Competitive annual base salary of $70,000
: Take advantage of our 401K plan with a generous employer match.
If you're passionate about innovation and want to make a meaningful impact, join us at Edenred Benefits.
The IT System Analyst is Responsible for support of end users and workplace equipment in Edenred’s offices in Boston and Waltham, Massachusetts offices. The IT Systems Analyst plays a significant role in our IT infrastructure, functioning as the face of the department and the single point of contact for most IT interactions. In this role, the IT Systems Analyst will showcase their skills in customer service, service management, and vendor management, with empathy and communication skills being critical.
Essential Functions: Duties and Responsibilities
Act as the information technology SPOC (single point of contact) for the United States.
Operate according to the ITIL framework.
Manage the majority of local incident and service request tickets.
Function as a resource in local infrastructure projects.
Responsible for the local workplace, including hot desks, computer peripherals, and conference rooms.
Troubleshoot and resolve hardware and software issues in a timely and effective manner, escalating complex problems to the appropriate IT teams when necessary.
Assist in the management and upkeep of the asset tracking system for all IT equipment, ensuring accurate records of hardware and software inventory.
Participate in management of local technology vendors (ISP, mobile devices, printers, etc.)
Manage local physical security, including card-based access control and security cameras.
Provide support for first-party web applications.
Offer both on-site and remote technical assistance to internal users, ensuring minimal disruption to their work.
Perform other related duties as assigned.
Required Skills/Abiliti
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