Team Lead Customer Service - French Speaker (f/m/x)

Company Description

Our customer service is not only the first point of contact for our customers but also the flagship of our company. By providing superior and unique services, we ensure that our customer's expectations are consistently exceeded and customer satisfaction is always outstanding.

Do you want to drive processes forward in a dynamic environment and always keep an eye on the customer experience? Then, as a team leader, take over the management and further development of your team in order to build and guarantee a first-class service for our customers.

Our offer

• A nice office just 1 minute far from Pipera metro station
• A warm team atmosphere and fun team events
• Private health insurance via medicover
• Open communication and delivering results are more important to us than a dress code
• Frequent feedback talks will support you in achieving your goals

Your new role

• Control the day-to-day operations together with your team, with the aim of further developing and establishing our claim of "best-in-class" service
• Support in the development of reports and optimize internal processes for a constant improvement of our working environment
• Take on the further development of your team 
• Control and monitor important performance KPIs for the achievement of our goals
• Work closely with our internal departments and external stakeholders

Required skills

• Experience in the areas of customer service, business customer care, or similar with practice in the management and further development of employees
• Proficient in handling ticket systems, inbound and outbound calls, and escalation level management
• Hands-on mentality, strong customer orientation, flexibility, and enjoy tackling new challenges
• Empathetic leadership style with strong communication skills to motivate and maintain consistency with team and internal stakeholders
• Fluency in written and spoken French and English is essential

Join us, building the best way to buy and sell cars!

You do not meet 100% of the requirements? Take your shot and apply anyway! We offer room for growth and challenges to learn from.

Contact
Igor Popov

At AUTO1 Group we live an open culture, believe in direct communication, and value diversity. We welcome every applicant; regardless of gender, ethnic origin, religion, age, sexual identity, disability, or any other non-merit factor.