Revenue Recovery Analyst 1, 2 or Senior

Requisition ID: 17074

 

Join us in building a better future for Arizona!

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

 

Why Work at SRP

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

• Pension Plan (at no cost to the employee)
• 401(k) plan with employer matching
• Available your first day: Medical, vision, dental, and life insurance
• Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
• Parental leave (up to 4 weeks) and adoption assistance
• Wellness programs (including access to a recreation and fitness facility)
• Short and long-term disability plans
• Tuition assistance for both undergraduate and graduate programs
• 10 Employee Resource Groups for career development, community service, and networking

 

Summary

Investigates and resolves claims to recover damages incurred as a result of property damage or other loss sustained by SRP. Pursues responsible parties to recover repair costs through insurance, settlement agreements, litigation, restitution hearings, and promissory notes. Strives to maximize recoverability and minimize SRP’s loss. Communicates with field personnel to audit work orders. Works closely with accounting teams to verify repair charges and creates invoices in SAP. Analyzes, evaluates, and advises the Revenue Recovery Supervisor of exposures, trends, and statistics.

What You'll Do

• Investigates, processes, and evaluates claims for damage to SRP property resulting from the negligent acts of others.  Conducts field investigations as required.
• Interviews pertinent company personnel to obtain factual information on questionable claims prior to making a determination regarding liability.
• Consults with defense counsel or in-house staff attorney regarding matters in pending and pre-litigation.  Cooperates and supports counsel's defense of same.
• Counsels and negotiates with debtors and/or agents, blending a combination of professional and technical skills, which include using logical judgment and reasoning, applying legal theory, exercising good customer relation skills, and using technical expertise for individual situations.
• Attends and contributes to litigation and proceedings as directed, answers legal correspondence or interrogatories, initiates legal pursuit through arbitration hearings and justice courts.
• Prepares and assigns damage claims for external collection agencies and attorneys, monitors and audits the individual claims assigned for their pursuit.  Prepares monthly activity report and bi-annual write-off report.
• Corresponds with claimant and/or witnesses; consults with law enforcement authorities to obtain support documentation to substantiate liability.
• Supports other departments as needed using myriad skills including investigating, negotiating, and collecting on non-routine matters; i.e., skip tracing undetermined check for treasury, and land management background history for perspective lessees.
• Establish payment arrangements with debtor/client required to meet individual's circumstances.

What It Takes To Succeed

• Four years of previous experience as a claims adjustor, risk management safety and security personnel, SRP customer service representative (CICS, ACS), consumer affairs representative, paralegal technician, customer billing, accounting tech, scheduler planner, or credit counselor is preferred. 
• A background credit report will be obtained, and applicants must meet company bonding requirements. 
• A valid driver's license is required.
• Periodically, and upon request, the applicant may be called upon to do training or orientation meetings with any field operations that provides documentation for damage claims concerning documenting a damage claim scene; including but not limited to the following groups: Troubleman, all regional line and C&M divisions; locator groups; etc. 
• A high degree of confidentiality is required d