Responsive recruiter Benefits:

• 401(k)
• Bonus based on performance
• Company car
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Signing bonus
• Training & development
• Vision insurance

Job Title: Lead Plumber

Location:Positions available serving the Redmond, Sammamish, Kirkland and Woodinville areas.
Job Type: Full-Time (Some nights and weekends required)
Company: Benjamin Franklin Plumbing of Redmond

About the Role

Benjamin Franklin Plumbing of Redmond is seeking a highly skilled Lead Plumber to guide, support, and develop our team of residential service plumbers while also performing daily plumbing work as a key contributor in the field.

This is a working leadership role. You will spend part of your time running calls, diagnosing issues, serving customers, and modeling best-in-class workmanship and the rest will focus on managing & coaching plumbers, owning performance metrics, training the team, and driving consistency across field operations.

We’re looking for a leader who leads by example: technically strong, customer-centered, highly reliable, and passionate about helping other plumbers grow.

Responsibilities

Leadership & Team Management

• Supervise, mentor, and support a team of residential service plumbers
• Hold daily or weekly field meetings to communicate goals, updates, and expectations
• Own key performance indicators (KPIs), including:
  • Revenue and ticket goals
  • Conversion rates
  • Membership sales
  • Warranty/quality performance
  • Customer satisfaction scores
• Provide regular coaching through ride-alongs, quality audits, and real-time field support
• Support hiring, onboarding, and training of new plumbers
• Promote a culture of safety, professionalism, and accountability
  
  

Training & Development

• Deliver hands-on technical training and troubleshooting support
• Develop plumbers’ skills in communication, customer service, pricing, and workflow efficiency
• Identify performance issues and create improvement plans
• Lead training sessions on new technologies, best practices, and company procedures
  
  

Working Plumber Responsibilities (Primary Function)

• Run customer appointments daily, serving as a working field leader
• Diagnose and repair residential plumbing issues, including
• Provide clear and professional communication of problems, solutions, and pricing
• Maintain clean, safe worksites and represent the company with professionalism in every home
• Support emergency or escalated calls requiring advanced technical expertise
  
  

Operations

• Coordinate with dispatch and office staff to ensure scheduling efficiency and team productivity
• Ensure accurate documentation of work performed, materials used, and customer notes
• Maintain company vehicles, equipment, and tools in top condition
  
  

What We’re Looking For

• Washington State PL01 or PL02 License (required)
• 5+ years of residential plumbing service experience
• Prior leadership, training, or lead-tech experience strongly preferred
• Demonstrated ability to coach, motivate, and hold team members accountable
• Strong customer service and communication skills
• High standards of integrity, reliability, and punctuality
• Comfortable using Service Titan
• Valid driver’s license and clean driving record
• Ability to pass background check and drug screening
  
  

Compensation & Benefits

• Competitive hourly base pay plus performance-based incentive / commission
• Additional compensation tied to team performance and KPI achievement
• Company vehicle, tools, uniforms, and equipment
• PTO, paid holidays, and benefits (if applicable)
• Signing bonus for the right applicant
  
  

Why Join Benjamin Franklin Plumbing of Redmond?

• A culture grounded in integrity, punctuality, and exceptional workmanship
• Leadership that supports your growth and values your expertise
• Opportunity to directly influence the success and development of a high-performing team