Jobs and Careers
YU
Customer Support Specialist
YubicoRemote US, United StatesRemotefull_timeVerifiedPosted 7 Oct 2025
About the role
Meet Yubico: the inventor of the YubiKey––the world's first and leading security key. Our company’s mission is to make secure login easy and available for everyone. Yubico was founded in 2007 by Stina and Jakob Ehrensvard, and recently went public on Nasdaq Stockholm Main Market: YUBICO. Our customers include Fortune 500 companies, hundreds of government agencies and millions of individuals in over 160 countries that rely on Yubico technology to secure access to computers, online services and mobile apps. We are a global company with a strong company culture and employees located in over 14 countries. Yubico’s headquarters are based in Stockholm, Sweden and Santa Clara, CA. Aligned with our mission to make the internet more secure for everyone, Yubico donates YubiKeys to organizations helping at-risk individuals through our philanthropic initiative, Secure it Forward.
At Yubico, we offer:
Yubico Values: We work to ensure that our employees have an open space to have their voices amplified to create a workplace where everyone feels like they belong. Aligned with this, our employees have created some pretty cool Employee Resource Groups: YubiPride, YubiBIPOC, YubiSustainability and YubiWomen. Additionally, Yubico donates YubiKeys to organizations in need all over the world (you can read more about our work here).
Social Connection: Relationships and connectedness matter, and we love spending time with our team! Our virtual workspace keeps us connected day-to-day whether it's through Yubico celebrating wins or our buzzing Slack communities. We host an all-team event in a new location every year where we plan for upcoming quarters, set goals, and most importantly, host fun events to encourage team building outside of the workplace. Check out our Life at Yubico Page on LinkedIn and our awards here.
The Role:
Yubico is seeking a full-time Customer Support Specialist to join the security revolution and help make the internet safer with modern authentication. In this fully remote role, you’ll collaborate with colleagues worldwide to ensure customers can use their YubiKeys confidently across hundreds of services. Every interaction is an opportunity to protect digital identities, make online security effortless, and turn customers into enthusiastic promoters of Yubico.
Becoming a Yubico product expert is central to this role. You will serve as a user advocate and act as a consultant on our product line, including hardware devices, software applications, and partner services. This position offers an exciting opportunity for career growth in a rapidly expanding technology company. If you are passionate about creating customer promoters and eager to contribute to a dynamic, global team, we invite you to apply and be part of our mission.
Our U. S. benefits are designed for your overall well-being:
Health coverage. We’ve got you covered with top of the line health plans, including dental and vision. We pay 100% of your premium and 85% for your family.Retirement plan. Our retirement plan includes a 401K dollar per dollar match up to 6% with a
At Yubico, we offer:
Yubico Values: We work to ensure that our employees have an open space to have their voices amplified to create a workplace where everyone feels like they belong. Aligned with this, our employees have created some pretty cool Employee Resource Groups: YubiPride, YubiBIPOC, YubiSustainability and YubiWomen. Additionally, Yubico donates YubiKeys to organizations in need all over the world (you can read more about our work here).
Social Connection: Relationships and connectedness matter, and we love spending time with our team! Our virtual workspace keeps us connected day-to-day whether it's through Yubico celebrating wins or our buzzing Slack communities. We host an all-team event in a new location every year where we plan for upcoming quarters, set goals, and most importantly, host fun events to encourage team building outside of the workplace. Check out our Life at Yubico Page on LinkedIn and our awards here.
The Role:
Yubico is seeking a full-time Customer Support Specialist to join the security revolution and help make the internet safer with modern authentication. In this fully remote role, you’ll collaborate with colleagues worldwide to ensure customers can use their YubiKeys confidently across hundreds of services. Every interaction is an opportunity to protect digital identities, make online security effortless, and turn customers into enthusiastic promoters of Yubico.
Becoming a Yubico product expert is central to this role. You will serve as a user advocate and act as a consultant on our product line, including hardware devices, software applications, and partner services. This position offers an exciting opportunity for career growth in a rapidly expanding technology company. If you are passionate about creating customer promoters and eager to contribute to a dynamic, global team, we invite you to apply and be part of our mission.
Tasks & Responsibilities:
- Serve as a trusted concierge for customers by triaging and resolving tickets across all stages of the customer journey
- Provide thoughtful, timely, and empathetic support through Salesforce Service Cloud ticketing system, with a focus on creating customer promoters through every interaction
- Collaborate across the organization to improve the end-to-end customer journey, from presale to post-sale
- Advocate for the voice of the customer, ensuring feedback informs products, services, and processes
- Create and maintain self-service resources, including internal knowledge base articles and support documentation
- Identify opportunities to streamline workflows and enhance efficiency through process improvements
- This role reports to the Manager of Customer Support, US
Basic Qualifications:
- 2+ years in a customer-facing role
- Exceptional written and verbal communication skills; able to simplify complex topics
- Strong problem-solving and critical-thinking skills; able to analyze issues, spot patterns, and propose solutions
- Experience using modern ticketing tools (Zendesk, Salesforce Service Cloud, or similar)
- Ability to thrive in a fast-moving, global environment and work effectively across teams
- Curiosity and drive to improve processes and the customer experience
Our U. S. benefits are designed for your overall well-being:
Health coverage. We’ve got you covered with top of the line health plans, including dental and vision. We pay 100% of your premium and 85% for your family.Retirement plan. Our retirement plan includes a 401K dollar per dollar match up to 6% with a
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