Sr. Chargeback Analyst

 

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.

 

Bringing out the best in people

 

As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we’re looking for the best to join us.

 

Working at Dentsply Sirona you are able to:

 

Develop faster - with our commitment to the best professional development.

 

Perform better - as part of a high-performance, empowering culture.

 

Shape an industry - with a market leader that continues to drive innovation.

 

Make a difference -by helping improve oral health worldwide.  

 

 

Position Summary:

The Senior Chargeback Analyst will be responsible for managing, performing and enhancing the current chargeback validation process as it specifically relates to the Technology & Equipment business, with all dealer entities in both the United States and Canada.

Key Responsibilities:

• Responsible for timely sales trace processing, data analysis, metric and chargeback discrepancy reporting for the US Dealer Partners
• Use available databases and tools to obtain, compile, and analyze dealer chargeback information including SalesForce, SAP, OBIEE, Movex, AX, Microsoft SQL Server Management Studio,Vendavo, etc
• Serves as internal and external point of contact and SME related to sales tracing/chargeback validation process
• Qualify membership eligibility before chargebacks are processed. Distinguish by contract, committed program, Customer strategic account group alignment (if any), etc
• Analyze key KPIs to drive improvements in chargeback validation process
• Validate received invoices daily against internal sales data sets, verify discounts taken, and initiate and manage payment disputes for questioned chargebacks and deductions taken by customers
• Work to promptly resolve aged invoices and reduce outstanding invoices included on the dealer aging report metric
• Participates in any and all reasonable work activities as assigned by management
• Ensures data quality of all outgoing reports and analyses
• Train newly hired members of this team on the Dealer Claim Submission process and the DS internal claim validation process.
• Confirm that individual and department chargeback validation processing, reporting & payment fall in accordance with the timelines and parameters outlined in the associated dealer agreements
• Accountable for financial decisions regarding timely payment of chargebacks to dealer
• Works to minimize and streamline the chargeback validation process and minimize inefficiencies