Customer Support Specialist I

About Origence

With 30 years at the forefront of fintech innovation, we specialize in SaaS lending solutions that lead the industry. Our core mission is customer-centric, focusing on empowering Credit Unions across the United States with the tools to offer accessible, competitive lending services. We're deeply committed to enhancing the financial ecosystem for a broad network of credit unions, members and auto dealers. We invest in our greatest assets, our employees, and foster a culture of innovation and ownership through freedom and responsibility. We celebrate fiscal accountability, operational rigor and efficiency to create a sustainably healthy and robust business for the long term.

The Customer Support Specialist I performs all steps in the Origence Lending Services funding process. This position is responsible for answering all incoming phone calls in a timely manner preventing excessive hold time. The position requires complete end to end expertise in processing, app entry and funding of loans originating from dealerships. Accuracy and understanding of the Origence Lending Services guidelines are essential to the success of this position.

What you will do:

• Answers all incoming phone calls from dealerships and credit unions
• Resolves issues regarding specific deals and understands all aspects of the indirect lending program process
• Verifies contract is within approval guidelines
• Conducts customer interviews as required and/or designated by the credit union
• Inputs application/contract information into the host system
• Communicates to the credit union and dealerships on missing information or exceptions to resolve funding issues

The ideal candidate:

Education:

• High school diploma or equivalency

Experience:

• A minimum of 1 year experience in call center environment

Specialized Skills:

• Sound decision making, analytical problem solving, proactive thinking, negotiation ability, multi-tasking, flexibility and strong customer service skills
• Proven ability in underwriting
• Proficiency in processing, funding and compliance of loans
• Must be a self-starter with the ability to work without constant supervision
• Strong verbal and written communication skills
• Proficiency in Microsoft Office (Word, Excel and Outlook)
• Willing to work in a team environment
• Spanish speaking a plus

Hours of operation: Monday – Friday: 7am – 8pm & Saturday 8am – 7pm