Patient Service Specialist - Outpatient/Admitting

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Patient Service Specialist - Outpatient/Admitting

                        

Location

Stuart

                    

Facility

Martin Health North

                     

Department

MMC Admitting-Cleveland Clinic Martin Health

                      

Job Code

000667

                     

Shift

Day/Evening/Night/Weekend

                       

Schedule

8:30am-5:00pm/5:30am-2:00pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic’s Martin North Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Martin North Hospital’s Emergency Department has multi-disciplinary care teams, and the state-of-the-art technology needed to diagnose and treat patients efficiently and effectively, 24 hours a day, seven days a week.  

 

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. Some of your day-to-day responsibilities will include greeting patients, collecting registration information, assisting with wayfinding, and transporting patients, when needed. The Patient Service Specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.       

 

A caregiver in this position works days from 8:30AM – 5:00PM or 5:30AM – 2:00PM. Availability to work Monday-Friday and rotating weekends and holidays is required. 

 

 A caregiver who excels in this role will:   

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.   

• Investigate, triage and resolve patient issues using the established HEART model.   

• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.   

• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.   

• Enter and maintain confidential patient information.   

• Encourage patient utilization of front-end technology and provide guidance, encouragement, education and hands-on training. 

• Recruit, enroll and educate patients on MyChart and Appointment Pass.   

• Process the workflow for the day. 

• Participate in patient outreach activities such as proactive patient calls to assist with health maintenance and care compliance. 

 

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