Senior Technical Account Manager (United States)

About Crossmint

The world is coming on-chain. Crossmint is building the infrastructure layer to make that happen, faster. With Crossmint, developers can build end-to-end use cases without requiring any blockchain experience or holding crypto, while making the blockchain invisible to end users.

How do we do this? Crossmint is accelerating this transition, by building APIs and tools that make it 100x easier to create, custody and commerce with digital assets (NFTs) and credentials (VCs).

More than 30,000 devs and companies have used us, including Mastercard, Microsoft, Etihad Airways, Red Bull, Adidas, Asus, AC Milan, Phantom, Rarible, Refik Anadol, and Snoop Dogg.

In addition, Crossmint is backed by top tier investors and angels in the fintech and crypto space.

Who are we looking for?

We are looking for folks with extreme ownership, competence and integrity. Our team includes math olympiad winners, Guinness world record holders, athletes, music composers, empaths, and degens. Diverse applicants are encouraged to apply.

Location

United States (US)

Type of employment

Full-time

Seniority

Senior (4–7 years)

Responsibilities

As a Senior Technical Account Manager, you will be the bridge between Crossmint and its clients as they build cutting edge web3 applications Your responsibilities will include:

• Create deep relationships with our largest enterprise customers, understanding their vision and tying that back into ways we can support them
• Deliver exceptional technical support, acting as the frontline for client queries and issues with our products
• Problem solve with creativity and expertise to accelerate client’s time to launch a quality end to end experience with Crossmint’s tools
• Translate technical implementation to real business outcomes in tandem with our customers, highlighting unique customer value delivered by building with Crossmint
• Cultivate a deep understanding of blockchain and cryptocurrency to offer insightful support and guidance to our users
• Liaise with our engineering team, providing valuable customer feedback to enhance our product offerings
• Adapt to a fast-paced work environment, displaying readiness to tackle new challenges and support initiatives
• Automation and scaling via tools like zapier, scripting or GPTs
• Proactively manage customer health to optimize operations and drive revenue growth.

About You

• To thrive in this role, you should possess the following qualifications.
• 4+ years experience as a Technical Account Manager, Account Manager, or Solutions Engineer
• Passion for web3 and desire to help build blockchain applications
• Understanding of how APIs work and the ability to explain API concepts to Crossmint’s enterprise customers, who may have varying levels of technical sophistication
• Strong technical troubleshooting skills and experience interfacing with technical teams
• Significant experience with client relationship management
• Customer oriented
• Data driven and analytical
• Technical background preferred
• Excellent written and verbal communication skills

Preferred experience

We highly value candidates with the following experiences:

• Solid understanding and hands on experience in solidity ( have deployed your own smart contracts), in particular ERC721 and ERC1155 implementations
• Proficient on Typescript or Python
• Proficiency in tools such as Postman and substantial practical experience and expertise in REST API development.
• Proficient understanding of cryptocurrencies, blockchain technology, smart contracts, and NFTs
• NFT user (or creator) with a history of making or purchasing NFTs before, showcasing a genuine interest in the NFT space and the importance of secure wallet solutions.
• Comfortable using Artificial Intelligence (AI) and process automation tools like Zapier to enhance customer support operations

If you are passionate about our mission and possess the skills and experience outlined above, we invite you to join us in our mission at Crossmint.

Benefits

• Highly competitive location-based compensation.
• Unlimited, flexible PTO.
• Company laptop and quarterly allowance for any necessary home equipment.
• Free meals in the office.
• Company-paid trips for annual off-sites and team bonding.
• Flexible work schedule.

Our Principles

• Results and delivery: Ship high quality work fast.
• Build for the long term: